PT Customer Support Specialist - Olathe, United States - Truework

    Truework
    Truework Olathe, United States

    1 month ago

    Default job background
    Part time, OTHER
    Description
    [Call Center / Fully Remote] - Anywhere in U.S.

    / Up to $21 per hour - As a Customer Support Specialist you'll:

    Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 50-60 daily tickets while meeting SLAs;

    Troubleshoot complex technical issues, providing clear solutions to customers;

    Engage in proactive customer outreach initiatives to minimize recurring issues;

    Communicate effectively with internal teams and customers;

    Escalate ambiguous issues to the appropriate teams for resolution.