Healthcare Implementation Specialist - Dumfries - Toptal

    Toptal
    Toptal Dumfries

    23 hours ago

    Description

    Contract | ~3 months | 40 hrs/week | Hybrid (50% onsite / 50% remote)

    Start: Late February - Early March

    Extension / FT potential available

    We're partnering with a healthcare organization to support a fast-paced EHR rollout, and we're looking for a Healthcare Implementation Specialist who enjoys being hands-on, working directly with end users, and helping teams succeed during go-live.

    This role is ideal for someone who thrives in dynamic environments, communicates clearly with non-technical users, and has prior exposure to EHR deployments (Epic, Cerner, or similar systems).

    What You'll Do

    • Provide boots-on-the-ground support during EHR rollout
    • Lead and support end-user training for clinical and operational staff (job-specific workflows)
    • Help align day-to-day workflows with system capabilities, including patient lifecycle processes (admissions, discharge, onboarding/offboarding)
    • Coordinate and support UAT activities, including test execution and validation of fixes
    • Perform go-live readiness checks and workflow validation
    • Triage issues in real time, document steps to reproduce, and escalate defects to technical teams
    • Deliver first-line troubleshooting and FAQ-style support during and after go-live
    • Communicate clearly with stakeholders, gather feedback, and help drive adoption
    • Collaborate across markets to share best practices, playbooks, and recurring issue patterns

    What We're Looking For

    • 2–4 years of experience supporting healthcare IT implementations, ideally EHR rollouts
    • Prior exposure to Epic, Cerner, or similar EHR systems
    • Understanding of clinical workflows and how patient data moves through systems
    • High-level familiarity with revenue cycle concepts and downstream billing impacts
    • Experience supporting training, change adoption, and frontline users during go-live
    • Experience coordinating or supporting UAT and workflow validation
    • Excellent communication skills — calm, clear, and effective with non-technical users
    • U.S. work authorization (compliance requirement)

    Engagement Details

    • Engagement type: Contract (with potential extension or conversion to full-time)
    • Duration: ~3 months
    • Availability: 40 hours per week preferred
    • Work style: ~50% remote / 50% onsite (market-based support)

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