Front Desk Receptionist/Patient Care Specialist - Milwaukee, WI
23 hours ago
Job description
Are you ready to start a fulfilling career where your passion for helping others truly shines? At Bubon Orthodontics, we're dedicated to creating confident smiles-and that starts with an exceptional team.
We're currently seeking a Full-Time Front Desk Receptionist/Patient Care Specialist to join our team. This role requires reliable transportation and a willingness to travel between our Muskego and Waukesha offices as your home base, and possible travel to Franklin, Brookfield, Wauwatosa and 27th St offices.
Whether you're starting your professional journey or looking to pivot into a more meaningful role, we provide everything you need to succeed-including paid training and a supportive, growth-minded environment.
Why Join Bubon Orthodontics?
- True Work-Life Balance – No nights or weekends
- Comprehensive Training – We invest in your success from day one
- Supportive Team Culture – You'll be surrounded by professionals who care
- Growth Opportunities – We promote from within and support career development
- Competitive Pay and Benefits – Including health benefits, paid time off, bonuses, and more
- Sign-On Bonus – A warm welcome to kick off your new career
- Uniform Allowance – Stay comfortable and professional on the job
Main Job Tasks, Duties, and Responsibilities:
- Greet patients with professionalism and warmth
- Register new patients in accordance with office protocols
- Assist patients in completing necessary forms and documentation
- Assist with patient account management, including financial coordination, billing support, and account follow-up
- Verify, update, and accurately input patient information
- Maintain and manage patient records in compliance with privacy and security regulations
- Answer and manage incoming calls using a multi-line phone system
- Respond to patient inquiries and requests for information
- Schedule and confirm appointments according to office procedures
- Review daily appointment schedule
- Organize referrals to specialists as needed
- Collect and receipt payments at time of treatment
- Coordinate and arrange payment plans with patients
- Submit insurance claims and manage documentation
- Maintain a clean, professional, and welcoming reception area
- Become cross-trained with orthodontic technology and assist with patient records
- Perform miscellaneous tasks assigned by management
Requirements
Qualifications, Physical Requirements, and Educational Requirements
- TEAM PLAYER with a proactive and positive mindset
- Self-motivated with a strong desire to exceed patient expectations
- Excellent attention to detail
- Dependable and punctual with consistent performance
- Professional attitude and appearance every day
- Compassionate, confident, and energetic demeanor
- Strong problem-solving skills with the ability to handle conflict professionally
- Basic understanding of computers and relevant software
- Knowledge of general administrative and clerical procedures
- Familiarity with dental terminology and insurance (preferred but not required)
- Comfortable with the physical aspect of orthodontic settings. While not a primary responsibility, you will receive hands-on cross training, including working closely inside a patient's mouth to build familiarity with orthodontic procedures and terminology.
- Must be committed to ongoing professional growth through continuing learning and education.
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