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    Overnight Resort Services Supervisor - Orlando, United States - Westgate Resorts

    Westgate Resorts
    Westgate Resorts Orlando, United States

    1 month ago

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    Full time
    Description

    Company Description

    Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

    The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

    Job Description

    As a Resort Services Supervisor, you will:

  • Notify telephone company of switchboard operational difficulties reported by operators.
  • Maintain record of incoming and outgoing long distance and tie line calls, noting duration and time of calls.
  • Compile a phone directory, arrange for distribution to designated personnel and keep record of directories distributed.
  • Assign switchboard positions.
  • Determine work procedures, prepare work schedules, and expedite workflow.
  • Issue written and oral instructions.
  • Assign duties and examine work for exactness, neatness, and compliance to policies and procedures.
  • Study and standardize procedures to improve efficiency of subordinates.
  • Maintain harmony among workers and resolves grievances.
  • Prepare composite reports from individual reports of subordinates.
  • Adjust errors and manage complaints.
  • Train new team members and keep attendance records.
  • Ensure faxes and mail is distributed and handled correctly.
  • Conduct a daily audit and trace any questionable phone problems.

    • Qualifications

    To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

    Requirements

  • 1 year previous supervisory experience in call-center environment required.
  • Must be able to work weekends and holidays as needed.
  • Must be at least 18 years of age and have a valid FL State Driver's License to drive company golf carts.
  • Excellent customer service skills to ensure every guest is welcomed and assisted.
  • Strong communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous, and service-oriented manner.
  • Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
  • Required to pass a background check, drug test, and prove eligibility to work in the United States.

    • Additional Information

    Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (, hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

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