Cloud Desktop Support Engineer - Santa Fe, United States - Taleo BE

Description

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Job Description
The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda's recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields.

We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda's ICC we Unite in Diversity

Takeda is committed to

creating

an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
OBJECTIVES/PURPOSE
Develop

innovative

MVPs

and

solutions

to evolve

the

Takeda

Device of Choice

program

using

AWS Workspaces, Windows 365,

Microsoft Windows, Microsoft

Intune

, Windows

Autopilot

or

any

other

relevant

technology

that

may

add

value

to the customer

experience

.

Provide

Level 3

engineering

support to

ensure

customer

issues

are

resolved

relating

to

AWS Workspace or Windows 365

Group Policy Objects, Browser Compatibility,

Cloud Desktop

Deployment, Software Deployment

, Security

Hardening

, OS

Patching

, or

any

other

issue

reported

by

our

customers.

A


CCOUNTABILITIES
Develop

innovative

MVPs

and

solutions

to evolve the

Takeda

Cloud Desktop

experience

using

AWS Workspaces, Windows 365, Microsoft Windows, Microsoft

Intune

, Windows

Autopilot

or

any

other

relevant

technology

that

may

add

value

to the customer

experience

.

Provide

Level 3 engineering support to

ensure

customer

issues

are

resolved

relating

to AWS Workspace or Windows 365 Group Policy Objects, Browser Compatibility, Cloud Desktop Deployment, Software Deployment, Security

Hardening

, OS

Patching

, or

any

other

issue

reported

by

our

customers.

Ensure

new OS

versions

, feature updates, security patches, and core app updates are

tested

/

evaluated

to

gaurantee

the

quality

of the deployment.

Build

basic

data and

telemetry

solutions

to

understand

platform

utilization

and

resource

consumption

.

Use data

driven

decision

making to build a customer

experience

that

is

self service

,

seamlessly

deployed

, and

consumes

a minimum

amount

of cloud

platform

resources

.

Continually build knowledge and skills related to the state of the art in device engineering and technologies that

are on partner roadmaps

.

Act

as

a

trusted

advisor

and

subject

matter

expert

for

all

solutions

related

to

AWS Workspaces and Windows 365.

Work

as

a

collaborative

member

of an Agile

Scrum

team to

deliver

incremental

value

to product lines.

Support the

Scrum

Master and Product

Owner

to

deliver

user stories in the sprint backlog

.

Participate

in Agile

ceremonies

to

create

solutions

and

demonstrate

solutions

to team

members

and business stakeholders.

EDUCATION, BEHAVIOURAL COMPETENCIES,


AND SKILLS
:

Bachelor's

degree or

equivalent

3+

years

of

relevant

professional

experience

with

AWS Workspaces, Windows 365,

Microsoft Azure,

Microsoft Windows OS

configuration

, engineering, and security

hardening

, Microsoft

Intune

, Microsoft System Center

Configuration

Manager (SCCM), Software Packaging, Active Directory, and Group Policy Objects (

GPOs

)

Excellent

oral

and

written

communication

skills, business

acumen

, and

enterprise

knowledge.

Extensive

experience

in design or in

implementing

solutions

or products and

preferable

experienced

in

quality

improvement

.

Work with

virtual

/agile teams in

different

locations,

aligning

and

adapting

different

work, culture, and

communication

styles

What Takeda's ICC Can Offer You

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career
Amongst our benefits are:

Competitive Salary + Performance Annual Bonus
Monthly Supermarket and Food Vouchers
Flexible Working Schemes
Comprehensive Healthcare Insurance Plans:

Life, Medical, Dental & Vision
Additional Time Off
Diversity, Equity, and Inclusion Programs

If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.

Locations
MEX - Santa Fe

Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
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