Sterling OMS Support Lead - Illinois, United States - Infosys

Description

Infosys is seeking a LeadIBM Sterling OMS .

As a Lead IBM Sterling, you will be required to have Hands on Support experience in addition to hands on Dev experience on IBM Sterling OMS/Web COM/ Web SOM.

Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Relevant Information Technology experience
• U.S. citizens or those authorized to work in the U.S. are encouraged to apply. We are not able to sponsor at this time.
• This position may require travel to project/client location.

Preferred Qualifications:

• Experience in IBM Sterling OMS deployments and hands on troubleshooting.
• Ability to understand business requirements and map them into Sterling OMS solution.
• Work with offshore team and facilitate the design and build of the modules they are responsible for.
• Configure the system parameters to get the designed flow behavior.
• Experience in mentoring a small team of 3-5 members and managing E2E OMS Flows
• Ability to understand the functional document given by the functional consultant and design the product extensions and configurations.
• Design Documents, Configuration Parameters, Unit Test case design, System Test Support
• Good Communication and written skills
• Ability to Identify and raise possible risks
• Hands on experience to do bug fixes and development of enhancement requests
• Should be able to perform RCA for the priority or high impact issues and incidents
• Represent or lead the client discussion for all technical calls and daily/ weekly/ monthly/ quarterly status reporting calls
• Participate in integration calls and should be able to exchange the data with integration partners/ stakeholders for keeping the production environment up and running
• Required to support off hours and holidays in case of production downtime or any other high impact issues.
• Required to work on Jira / Service now for handling the Incidents, SRs and other business requests.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to communicate by telephone, email, or face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.