Client Executive, Employee Benefits - Carmel, Indiana

The MJ Companies are seeking a dedicated expert to provide top-tier consultation and exceptional service to our Employee Benefits clientele. The ideal candidate will oversee the overall client experience and delegate day-to-day tasks to the appropriate team members. This role inv ...

Job description

The MJ Companies are seeking a dedicated expert to provide top-tier consultation and exceptional service to our Employee Benefits clientele. The ideal candidate will oversee the overall client experience and delegate day-to-day tasks to the appropriate team members. This role involves leading the development and execution of clients' benefit plan strategies, with support from Consultants. Additionally, the Client Executive will play a critical role in developing retention strategies for existing clients and formulating acquisition strategies for new clients through collaboration with the Consultants and the team.

ESSENTIAL FUNCTIONS:

Client Engagement and Implementation

• Finalist and Prospect Meetings: Assist in preparing and presenting at finalist and prospect meetings to secure new business.
• Onboarding and Initial Meetings: Lead implementation meetings, onboard new clients, and communicate sold decisions to the MJ team.
• Open Enrollment (OE): Conduct local and travel-required OE meetings to ensure clients understand and can navigate their benefits.

Client and Vendor Relations

• Prepare and lead client strategy and check point meetings with minimal producer involvement, ensuring strategic alignment and client engagement.
• Attend and present at client committee meetings, client strategy and check point meetings, and in-person meetings with producers.
• Participate in monthly and regular client and carrier/vendor calls to maintain continuous communication and support.

Strategic Client Management

• Client Experience Oversight: Manage the overall client experience, handling escalated claims and providing strategic recommendations.
• Internal Coordination: Oversee the coordination of internal value propositions, ensuring effective communication with clients and the internal team.
• Meeting Follow-Ups: Send detailed follow-up emails post-meetings to internal partners and clients for clear and actionable communication.

Compliance and Documentation

• Inform compliance team of client changes and ensure necessary reviews are performed.
• Conduct final reviews of SPDs and complete decision summary forms to ensure accuracy and regulatory compliance.
• Conduct final review of Benefit Guides to ensure accuracy and regulatory compliance

Marketing and Financial Analysis

• Pre-Marketing Activities: Attend pre-marketing meetings, handle reprices, and manage complex medical marketing processes.
• Cost Analysis: Create and update cost summaries and fully insured exhibits for various benefits.
• Negotiations: Lead negotiations for renewals and new policies across dental, disability, life, medical, stop loss, TPA admin fees, and vision.
• Deliver Forecasting: Provide forecasts to help clients make informed decisions.

Communication and Coordination

• Open Enrollment Communication: Manage the OE communication process between clients and the internal team.
• Carrier Coordination: Notify carriers of terminations, obtain necessary communication content, and ensure effective updates.
• Documentation Maintenance: Keep thorough and accurate documentation in OneNote/Client folders and carrier correspondence folders.

Wellness and Analytics

• Wellness Strategy Development: Create and deliver wellness strategies, including project manage task requests from Population Health and Analytics teams.
• Benchmarking and Analysis: Provide ad hoc analyses and benchmarking to offer clients relevant insights and data-driven recommendations.

TECHNICAL FUNCTIONS:

• Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint)
• Familiar with the use of an Agency Management System and Document Management System (BenefitPoint experience a plus)
• Strong project management background internal team leadership skills

REQUIRED EXPERIENCE:

• Preferred minimum of 6+ years of experience with client-facing customer service with an in-depth knowledge of the insurance brokerage business; preferably with self-funded benefit plans, medical stop loss and ancillary coverages
• Demonstrated skills: project management, prioritization, problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow through and ability to work independently
• Excellent verbal and written communication skills; professional presentation skills

REQUIRED EDUCATION:

• Bachelor's degree preferred
• Life & Health License