Market Director - Austin
1 day ago
Job description
The Market Director, PF, Operations Leadership is responsible for overall performance of the assigned market while maintaining positive supervisory control.
This role is responsible for growing revenue on existing sites within the market and ensuring high quality delivery and client satisfaction.
They will partner with their Site Leads to proactively manage existing accounts in collaboration with the Strategy team to support pursuit of new accounts within the Market.
The Market Director will own talent development and retention within the market, partnering with the VP, Operations, Talent Acquisition and HR to maintain a high performing team and ensure efficient delivery for our partners.
This role is partially billable and is still expected to maintain executive level client relationships on top of strategic accounts.
Essential functions of the job include but are not limited to:Market Strategy
Develop and execute a comprehensive market strategy to position the firm as a leader in CQV services.
Identify emerging trends, client needs, and competitive landscapes to position service offerings for growth of existing partnerships | clients.
Build and maintain strong relationships with key clients, industry stakeholders, and strategic partners.
Business Growth & Development
Work with Site Leads across the region to maintain site dashboard, identify top existing accounts, and strategically pursue expansion opportunities.
Provide critical input into all new site RFPs within the market
Collaborate with marketing to support thought leadership through white papers, conference speaking, etc.
Drive business development initiatives with the Project Farma Lead Generation Team, including identifying new opportunities, expanding client portfolios, and securing high-value contracts.
Collaborate with Lead Generation Team to create targeted campaigns that enhance brand visibility and generate leads.Set and achieve revenue targets by leveraging market insights and optimizing pricing strategies.
Talent Development
Responsible for career trajectory of resources in their market (regardless of travel assignment)
Provide key input on all talent management decisions within the market (including performance management)
Coach, mentor, and develop Site Leads within the market
Develop and maintain active succession plans across all sites
Partner with HR, VPs, and peer Market Directors to share best practices across markets
Lead, mentor, and inspire a high-performing team of professionals, fostering a culture of accountability and excellence.
Set clear performance goals, provide regular feedback, and facilitate professional development opportunities.
Enhance retention by promoting a collaborative work environment, recognizing achievements, and addressing employee needs.
Resource Management
Provide key input on all resourcing decisions within the market
Partner with Finance and VPs to forecast future resource needs and maintain a forward-looking resource plan
Proactively manage resource utilization and staff mix to ensure high quality delivery while maintaining target profitability
Technical Delivery
Work with the RVPs to ensure appropriate staffing to ensure high quality delivery
Serve as a technical subject matter expert where needed in support of other Market Directors and Site Leads by providing guidance on complex CQV challenges and ensuring innovation in service delivery.
Serve as an escalation point for key client contacts on technical delivery issuesEnsure the delivery of high-quality CQV services that meet client specifications, regulatory requirements (e.g., FDA, GMP), and industry standards.
Oversee project execution, from planning and risk assessment to validation and closeout, ensuring timelines and budgets are met.
EBITA & Billability
Achieve annual billable hours target of at least 30 hours per week or as set annually with leadership.
Each Market Director may have different billable goals based on market dynamics.
Oversee project profitability by managing resource allocation, controlling costs, and ensuring efficient delivery of services.
Implement process improvements to enhance margins without compromising quality.
Monitor financial KPIs and adjust strategies to maximize earnings before interest, taxes, depreciation, and amortization (EBITDA).
Qualifications:
Bachelor's degree in engineering, Life Sciences, or a related field (advanced degree or MBA preferred).
10+ years of experience in professional services, with at least 7+ years in CQV or a related discipline (e.g., validation, commissioning, quality assurance).
Proven track record of driving revenue growth, managing P&L, and achieving financial targets in a services environment.Strong leadership experience, with a history of building and retaining high-performing teams.
Deep understanding of CQV processes, regulatory requirements, and industry standards in [specific sector, e.g., pharma/biotech].
Exceptional communication, negotiation, and stakeholder management skills.
Ability to thrive in a fast-paced, client-focused environment.
Preferred Skills
Familiarity with Project Farma's service delivery model, client base, and operational processes.
Demonstrated success in cross-functional collaboration within the organization.
Established network of industry contacts in [specific sector].
Other Required:
Full-time on-site client presence
Willingness to travel across the market as needed.
Applicants must be authorized to work in the United States on a full-time basis. We will not sponsor applicants for current or future work visas for this position. This position may require significant travel to support project and business needs. We cannot employ anyone with an invalid driver's license.
The annual compensation range for this full-time position is $140,000 to $200,000.
The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
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