Tier II Support Engineer- Verizon Femto - Plano, United States - Repeat Consultants

Repeat Consultants Plano, United States

1 week ago

Job Title: Tier II Support Engineer- Verizon Femto

Job Location: Plano, TX 75023

Job Type: 12+ Month Contract

· Knowledge in either RF or Data networks

· Experience with wireless data and IP networks

· Experience in system integration and validation

· Experience with performance analysis and troubleshooting Network Issues

· Ability to write test plans and test methods/Mops

· Strong Knowledge in Unix and shell scripting

· Strong Communication skills

· On Call rotation - Answer phone 24X7 while on call

· Work Night Shift ( maintenance work ) about 5 -10 % of the time

· Working with customers on a day-to-day basis to resolve customer network issues.

· Provide technical support to client and its customers over phone and email.

· Responsible for updating Remedy ticketing systems and reviewing tickets with customer on a weekly basis.

· Assist in installations issues remotely to VZW Field Techs.

· Assist in Maintenance Window activities in performing network upgrades and patch installs

· Assist in development, revisions and execution of: scripts, MOPs and ECNs