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Cordova

    IT Systems Engineer - Cordova, United States - Conway (Memphis)

    Conway (Memphis)
    Conway (Memphis) Cordova, United States

    4 weeks ago

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    Description
    Job Description

    Job Description

    Overview

    American Residential Services (ARS) is a national provider of plumbing and HVAC services with 70+ locations in the continental United States, 6,000+ employees, and over $1bn in annual revenue.

    Using technology to build a competitive advantage is a key differentiator of our business and key to our continued success.

    We are looking for a capable individual to join our team and help us support and maintain our IT Operations infrastructure environment.


    Candidates should be able to draw from their extensive understanding of on-premises and cloud technologies to support the IT infrastructure, solve operational problems, and assist with technical solutions that meet business requirements and promote new initiatives.

    They need to possess the abilities to work autonomously and effectively alongside other teams to integrate and deliver solutions with an awareness of how these solutions fit into a larger context.

    The ideal candidate does not necessarily have all the answers, but they know where to find them, and they are constantly looking to learn, grow, and apply new knowledge within the scope of their work.

    Schedule
    Regular hours, Monday - Friday 08:00 - 17:00 with opportunities for flexible work by agreement
    Occasional out-of-hours work is required for planned maintenance of systems or for incident response
    Occasional travel is required for team meetings or datacenter work
    Benefits
    Comprehensive medical coverage
    Company-paid life insurance
    Dental coverage
    Vision coverage
    Optional life and accident insurances
    Short and long-term disability
    401(k) profit sharing plan

    Responsibilities
    Manage IT operations infrastructure.

    Maintain, monitor, and troubleshoot the operational aspects of the IT infrastructure
    Develop and execute procedures for optimizing business system performance and capacity
    In collaboration with the Infrastructure & Security team, evaluate and implement new systems and applications
    Perform routine maintenance and work with internal and external resources as needed to resolve issues

    Lead or participate in implementation of departmental system projects
    Diagnose and resolve complex system problems

    Use structured and systematic approach to gather information and identify cause of problem
    Understand the urgency of the problem and the potential impact on critical business systems and customers
    Initiate contact with hardware and software vendors as necessary to resolve problems
    Develop and implement temporary circumventions to be used if immediate resolution is not feasible
    Ensure that stakeholders are continually kept up to date on progress toward a resolution
    Write and maintain effective documentation

    Maintain and develop technical knowledge and skills to support the variety of hardware and software in use in the company
    Participate in revolving 24x7 on-call assignments

    Qualifications
    Required
    Expertise in writing PowerShell or a similar object-oriented scripting language (Python, C#, or JavaScript)
    Proficiency in working with REST APIs to build automation solutions
    Experience with essential Microsoft 365 components (Azure AD, Exchange Online, Teams, SharePoint, OneDrive)
    Experience with the Azure ecosystem (PaaS, VMs & VDI, networking, Monitor, Storage Accounts, Resource Manager, Automation)
    Experience with on-premises Microsoft technologies, including Active Directory, DNS, Group Policy, IIS, System Center, Windows Server, and MDT
    Excellent troubleshooting skills
    Candidates will be required to upload a copy of their powershell (strongly preferred) or other object-oriented language MASTERPIECE as a part of the interview process
    Preferred
    Experience with VMWare WorkspaceOne Access and UEM
    Experience with Cisco UCS architecture
    Experience with NetApp SAN
    Experience managing VMs using hypervisors (VMWare/Hyper-V)
    Work experience with any of the major RPM based Linux distributions, including Red Hat Enterprise Linux or CentOS
    Experience configuring and/or maintaining AD CS or hosted PKI services
    Experience with Microsoft ADFS and/or Okta identity solutions
    Experience configuring and maintaining Azure AD Connect synchronization services
    Familiarity with a load balancing platform (e.g., Kemp, F5 Big-IP) and associated concepts (e.g., GSLB)
    ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D.

    In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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