- 1 year Mortgage Servicing or Banking experience preferred
-
Customer Relations Specialist
1 week ago
Dollar Bank Canton, United StatesJob DescriptionJob Function/Purpose:The Customer Relations Department is responsible for ensuring a positive, memorable customer experience to all customers as the point of contact and continuing throughout the follow-up and resolution processes. Customer Relations Specialist pro ...
-
Goodwill Industries of Gr. Cleveland & East Central Ohio Canton, United StatesGoodwill Industries of Greater Cleveland and East Central Ohio is seeking a full-time Employment Specialist to join our Mission Services team. · As an Employment Specialist, you will work with Goodwill's mission participants to match their backgrounds, skills, and interests with ...
-
Product implementation specialist
1 day ago
Randstad Canton, United Statesjob summary: We need Product Implementation Specialists for a rapidly growing team with our top U.S. partner in the justice system field This new Product Implementation Specialist will leverage our Court Case Management software application to help our customers improve their dai ...
-
Customer Service Account Specialist
3 weeks ago
Checkpoint Systems Canton, United States**Customer Service Account Specialist** · Canton, OH, USA · Full-time · **Company Description** · Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise vi ...
-
human resources assistant
11 hours ago
BrightSpring Health Services Canton, United StatesOur Company · ResCare Community Living · Overview · Human Resources works smart to ensure the business has the right talent, focused on the right priorities, at the right time. If you want to make an impact by helping people live their best life, read more below and apply toda ...
-
Senior Therapeutic Area Specialist, Neuro Psych
21 hours ago
Bristol-Myers Squibb Canton, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
-
Customer Service Representative
3 weeks ago
Dollar Bank Canton, United StatesJob Function/Purpose: The Customer Relations Department is responsible for ensuring a positive, memorable customer experience to all customers as the point of contact and continuing throughout the follow-up and resolution processes. Customer Relations Specialist promptly and cour ...
-
child life specialist
3 weeks ago
Akron Children's Hospital Canton, United States TEMPORARYAkron OR/Perianesthesia Team · M-F Day Shift · Part Time 24 hrs/week · The Child Life Specialist are responsible for maximizing the physical and emotional health as well as the social, cognitive and developmental abilities of children, and minimizing the potential stress and trau ...
-
Community Health Worker
3 weeks ago
CareStar Canton, United StatesCommunity Health Worker Flex- Stark and surrounding countiesReady to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business ...
-
42A Human Resources Specialist
2 days ago
Army National Guard Canton, United StatesJob Description · Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity · When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist ...
-
Eligibility/ Referral Specialist 2 OMJST
1 week ago
Stark County Job & Family Services Canton, United StatesS-743-12 · Job Title: Eligibility/ Referral Specialist 2 -- OMJST · Worksite Location: Canton, Ohio 44702 · Number of Openings: 15 · APPLY DIRECT to Stark County Jobs & Family Services: · {rel="nofollow"} · Please mention OhioMeansJobs Stark or Tuscarawas when applying to this em ...
-
Product Implementation Specialist
2 days ago
equivant Canton, United StatesJob Summary:We are equivant, a leading software provider for the justice community, and we've opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit. This new Implementation Specialist role will leverage our JWorks Case Management sof ...
-
Data Conversion Specialist
2 weeks ago
equivant Canton, United StatesJob Summary: · equivant-Court is growing and we are seeking a Data Conversion Specialist to support our growing number of Court Case Management System implementations. · Job Description: · Job Responsibilities: Define and maintain technical project implementation materials in ...
-
Product Implementation Specialist Lead
2 days ago
equivant Canton, United StatesJob Summary:We are equivant, a leading software provider for the justice community, and we've opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit. This new Implementation Specialist role will leverage our JWorks Case Management sof ...
-
Prevention Specialist
3 days ago
Child & Adolescent Behavioral Health East Canton, United StatesJob Description Job Description Child & Adolescent Behavioral HealthPosition: Prevention SpecialistOverviewNow more than ever, mental and behavioral health care for kids is needed in our community. Child & Adolescent Behavioral Health is looking to meet the growing demands by hir ...
-
staffing specialist
1 week ago
Aultman Health Foundation Canton, United StatesPURPOSE OF POSITION: · The primary purpose of the Staffing Specialist is to perform assigned duties in an efficient manner, in accordance with established procedures to assure that staffing and scheduling are maintained to improve workflow and reduce operational costs. In this p ...
-
Product Implementation Specialist
3 weeks ago
equivant Canton, United StatesJob Summary: · We are equivant, a leading software provider for the justice community, and we've opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit. · This new Implementation Specialist role will leverage our JWorks Case Managem ...
-
Product Implementation Specialist Lead
3 days ago
equivant Canton, United StatesJob Summary: · We are equivant, a leading software provider for the justice community, and we've opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit. · This new Implementation Specialist role will leverage our JWorks Case Managem ...
-
Full-Time Catering Specialist
3 weeks ago
Buehlers Inc Canton, United States Full time**Full-Time Catering Specialist - $500 Signing Bonus** · Jackson Township Buehler's Fresh Foods, 7138 Fulton Dr NW, Canton, Ohio, United States of America Req #805 Tuesday, February 15, 2022 · Buehlers Catering Specialist plan, prepare and serve food for our customers catered e ...
-
Community Health Worker
3 weeks ago
CareStar Canton, United StatesCommunity Health Worker Flex- Stark and surrounding counties · Ready to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented busin ...
Customer Relations Specialist - Canton, United States - Dollar Bank
Description
Job Description
Job Function/Purpose:
The Customer Relations Department is responsible for ensuring a positive, memorable customer experience to all customers as the point of contact and continuing throughout the follow-up and resolution processes.
Specialists resolve customer complaints by listening to determine the cause of the problem; select and explain the best solution to solve the issue; follow-up to ensure resolution and customer satisfaction.
Specialists complete and review daily, weekly, and monthly reports ensure completion of tasks and maintain regulatory compliance.Qualifications:
*High School diploma or GED required; college degree preferred in a business related field
*Minimum of 1 year previous Customer Service experience required
*Must be able to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment
*Ability to work independently with minimal supervision in a team setting is required
*Must have excellent telephone, written, and verbal communication skills
*Must have a sense of urgency in providing knowledgeable and prompt assistance to customers
*Must have strong propensity for detail, accuracy, and confidentiality
*Must have excellent mathematical, analytical and problem solving skills
*Must be professional and courteous with internal and external customers
*Must be able to remain calm under pressure
*Working knowledge of Windows and Microsoft Office applications
*Must be able to type accurately at 25-30 wpm
Principal Activities/Objectives:
~Specialists receive, assign and process daily mail.
~Thoroughly review, follow-up, notate, and respond to customer inquiries in a timely and accurate manner within compliance and investor guidelines.
~Ensure adequate phone coverage in the department at all times.
~Comply with bank, regulatory and investor requirements regarding all functions of the Customer Relations Department.
~The Specialists reports to the Customer Relations Manager and may be expected to assist other Customer Relations Specialists, management, and/or other departments on a regular basis.
~Review, interpret and understand a loan payment history, to explain to a customer or review for issues.
~Review and complete request for customers, including but not limited to PMI/MIP deletions, escrow deletions, interest calculations, and escrow analysis.
Note:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Benefits Information
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
For more information, please visit