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    Resident Diesel Technician - Omaha, NE, United States - CLAAS

    CLAAS
    CLAAS Omaha, NE, United States

    1 week ago

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    Description
    CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction.

    The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador.

    All Resident Technicians will be provided with fully-equipped service trucks.

    Responsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment; Reviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.

    May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.
    Supports Machinery Set-Up and Adjustments.
    Promotes and sells service programs directly to assigned customers.
    Maintains current mechanical and technical knowledge of CLAAS and competitive products.
    Including accounting for time and material used in performing assigned duties.
    In collaboration with our Technical Support Center, schedule daily work assignments.
    Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.


    Note:

    This position includes frequent travel by auto; Position may require overnight travel and weekend or evening work during peak seasons.

    Ag Diesel Technology Degree highly preferred, or degree in Diesel Technology or equivalent work experience.
    3+ years' experience in a field service technician/engineering role working on agricultural equipment.

    Working knowledge of CLAAS equipment and parts, a plus.ability to make sound recommendations on service and maintenance work for CLAAS equipment.

    Excellent customer service skills.
    Ability to read and interpret parts and machine schematics.
    Ability to travel within region and to be able to work with limited supervision.
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