Customer Service Representative - Ruston, United States - DXP Enterprises

Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Responsibilities of Customer Service Representative include, but are not limited to:

• Responsible for general front desk and admin duties.
• Responding to customer inquiries regarding company products and services
• Processing customer phone and e-mail orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

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Qualifications of the Customer Service Representative include, but are not limited to:

• Knowledge of Microsoft office (Excel, Word, Outlook)
• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required
• Normal business hours Monday-Friday, 7:30am-4:30pm

Physical Demand: N/A

Working Conditions: Office and Warehouse Environment

Training/Certifications: Microsoft, Epicor Profit 21

Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pm

Travel: N/A

Education: High School Diploma or GED Required

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V