- Customer Service- responsible for always delivering a high level of customer service, both through written and verbal communication.
- Responsible for categorizing tickets as they are received within the departments ticketing system. Responsible for answering general category tickets and/or reclassifying tickets to appropriate team members. Ticket inquiries range from general questions, to complaints, and other issues.
- Handles inbound and outbound calls professionally and knowledgeably, fields inbound calls with the same professionalism.
- Maintains knowledge on various student account related aspects (due dates, payment plans, tuition, and fee rates, etc.); maintains knowledge on both federal, state, and institutional financial aid.
- Participates in various problem-solving and decision-making activities within established parameters.
- Demonstrates respect and inclusivity for all customers, visitors, and fellow employees to ensure a responsible, and courteous working environment.
- Promotes effective working relationships with their team members and peers to help achieve department/university goals.
- Performs other tasks as may be assigned by manager.
As with all positions, involvement with other duties and responsibilities may be expected to support the mission and priorities of the University of Missouri. -
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business support specialist ii - Columbia, United States - University of Missouri
Description
Hiring Department
Cashier and Student Repay
Job Description
This position is dedicated to customer service efforts, internal and external requests, and requires excellent written and verbal communication skills. This position is responsible for managing the departments ticketing system, which includes categorizing tickets as they are submitted, responding to general category tickets, and/or reclassifying tickets as needed. This position is also responsible for phone customer service, both inbound and outbound phone calls. This position will also perform various back-office processing tasks.
Key Responsibilities
Monday-Friday, 8-5pm; this position is eligible for a hybrid working arrangement.
Minimum Qualifications
An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
Previous experience answering emails and/or tickets in a large volume department, with the ability to demonstrate effective and concise written communication skills. Previous experience working in a high-volume call center. Two years of experience in a position with comparable knowledge and skills; preferably working in a student accounts receivable office or another student services office within higher education. A bachelor's degree may be substituted for two years of work experience.
Anticipated Hiring Range
Salary Range: $18.60-$19.60 per hour
Grade: GGS-007
University Title: Business Support Specialist II
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Application Materials
Resume, Cover Letter
Other Information
MU Division of Finance has overall responsibility for creating a financial environment on campus that meets our fiduciary responsibilities, demonstrates stewardship and meets all of our regulatory requirements. The Cashiers Office is responsible for managing student finances and consists: accounts receivable, cash management, refund processing, sponsor billing, and student loan repayment. The Cashiers Office team is committed to excellence in providing financial services to students and the Mizzou community. We have made it our goal to provide these services in the most efficient, friendly, effective, and customer-oriented fashion possible.
Community Information
Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen cultural festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at .
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit or call the Director of Employee and Labor Relations at
To request ADA accommodations, please call the Director of Accessibility and ADA at
