Guest Services Agent - Coralville, IA
3 days ago

•Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
•Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay
•Handle cash and credit transactions
•Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
+ What we need from you: Communication skills fluent in local language Literate Tech-savvy Flexibility High school diploma or qualification Experience Strength Lifting objects up to 50lbs (23 kg) at times.
+ We care about people We show this through living out our promise of True Hospitality each day It's what connects every colleague in all IHG hotels Each IHG hotel brand delivers True Hospitality in their own way ,
- : being caring wanting to make a positive difference building genuine connections with guests
- (True Confidence)
- (True Listening) ,
- (True Responsiveness): is about providing guests with what they need doing so timely + caring manner
Job description
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