Customer Service Coordinator - Duluth

Let Us Power Your Potential · Taylor Corporation isa dynamic, diversified companywith bigplans for the future-andyour career. We power our employees' potential and strive to createopportunityand security for every member of the team. Ifyou'reready for something bigger-more chall ...

Job description

Let Us Power Your Potential

Taylor Corporation isa dynamic, diversified companywith bigplans for the future-andyour career. We power our employees' potential and strive to createopportunityand security for every member of the team. Ifyou'reready for something bigger-more challenge, more variety, more pathways for professional growth-we should talk.We'repassionate about ourwork,we believe there is always a better way, andwe'relooking for people like you.

Ready toreach your potential?It'stime to look at Taylor.

Your Opportunity: Taylor Print & Visual Impressions, a division of Taylor Corporation, is seeking a Customer Service Coordinator to manage and coordinate customer projects from order intake through production and delivery. This role serves as the operational hub between Sales, Account Management, Production, and external vendors to ensure projects are executed accurately, on time, and to specification.

This position is ideal for someone with a project management or operations coordination background who enjoys owning multiple workstreams, keeping complex projects organized, and working hands-on with production teams.

Work Schedule & Location:

• Monday through Friday, 8:00am - 5:00pm
• Onsite role: 1725 Breckinridge Pkwy, Duluth, GA 30096
• Overtime may be required based on production demands and project deadlines

Main Responsibilities:

• Act as the main point of contact for assigned projects, maintaining accurate and up-to-date information in company systems and project event sheets.
• Enter manufacturing orders accurately and on time based on approved estimates.
• Manage multiple projects simultaneously from order receipt through order entry, pre-press, manufacturing, quality review, fulfillment, shipping, and invoicing.

Other Responsibilities:

• Serve as the primary Customer Service Representative for accounts supported by assigned Sales Reps or Account Managers, building strong, trust-based relationships through clear and consistent communication.
• Support Sales Reps and AM partners by coordinating and leading internal teams to execute successfully on client projects.
• Ensure timely, transparent communication between internal teams and customers; proactively communicate timelines, scope changes, risks, and delays.
• Collaborate closely with production teams through both desk-based coordination and regular presence on the production floor.
• Monitor inventory levels and issue purchase orders to maintain product availability.
• Translate customer requirements for production facilities to support accurate pricing and efficient manufacturing.
• Document customer or salesreported complaints in the operating system.
• Assist Sales Representatives and Account Managers with product details, pricing, and process questions.
• Anticipate and respond quickly to customer needs.
• Provide backup coverage for Sales or AM territories when needed.
• Demonstrate flexibility in working with diverse internal and external customer styles;
• Create and maintain SOPs for account-specific processes when needed.
• Identify opportunities for process improvement to enhance the customer experience.
• Represent the company and its products professionally at all times.

What We're Looking For:

• Strong coordination or project management experience, preferably in manufacturing, print, operations, logistics, or a production-based environment
• Proven ability to juggle multiple priorities and deadlines while staying organized and detail-focused
• Comfortable taking ownership of work and following projects through from start to finish
• Willingness to learn, accept coaching, and continuously improve processes
• Ability to work both at a desk and hands-on in a production environment
• Confident communicator who can work cross-functionally with internal teams

Required Qualifications:

• High school diploma or GED
• 4+ years of experience in project coordination, operations support, account coordination, or similar roles
• Strong working knowledge of Microsoft Excel; experience using spreadsheets to track projects, data, and timelines
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Strong written and verbal communication skills
• Excellent time management and organizational skills

Preferred Qualifications:

• Experience in print, manufacturing, production, or operations environments
• Demonstrated problem-solving and follow-up skills
• Familiarity with estimating, order processing, vendor coordination, or inventory management
• Experience supporting sales or account teams in a project-based capacity

Why This Role Is Different

This position goes beyond traditional customer service. Success in this role comes from project ownership, coordination, and execution, not high-volume phone work. If you enjoy managing moving parts, working cross-functionally, and keeping production projects on track, this role offers hands-on impact and visibility.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.