- Handle a high volume of inbound calls from members, averaging 40+ calls per day
- Provide clear, accurate information and support in English and a second required language
- Document calls and interactions accurately while navigating multiple systems
- Assist with translation of written materials or spoken interpretation as needed
- Maintain professionalism while supporting members in time-sensitive or complex situations
- Complete additional duties as assigned based on department needs
- At least 1 year of direct customer service experience (call center, retail, hospitality, restaurant, or similar)
- Full fluency in Korean and English
- Ability to work efficiently in a fast-paced, high-call-volume environment
- Strong critical thinking and problem-solving skills
- Reliable work history with consistency and follow-through
- Comfort using computers, phone systems, and multiple applications simultaneously
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Customer Service Representative - Seattle - PACE Staffing Network
Description
We're partnering with a mission-driven organization seeking a Remote Bilingual Call Center Representative to support members through a high-volume inbound call center.
This role is ideal for someone who enjoys fast-paced customer service work, communicates clearly and compassionately, and is fluent in a second language.
What You'll Be DoingLocation:
Remote (must live and work in Washington State)
Schedule:
Monday-Friday, 8:00 AM-5:00 PM
Mandatory 5-week training program- No time off permitted during training
First 2 weeks:
In-person training
Pay Rate:
$26.42 per hour
Start Date:
Monday, March 16, 2026
PACE Staffing Network is a woman-owned staffing company serving Washington employers for over 45 years.
We place temporary, contract, and direct-hire professionals across customer service, healthcare administration, HR operations, call center support, and project-based roles.
#INDHP-
Client Services Representative
Only for registered members Seattle
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Customer Service Representative
Part time Only for registered members Seattle
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Field Service Representative
Only for registered members Seattle
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Field Service Representative
Full time Only for registered members Seattle
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Client Service Representative
Only for registered members Seattle
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Patient Services Representative
Only for registered members Seattle
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Customer Service Representative
Only for registered members Seattle, Washington
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Customer Services Representative
Only for registered members Shoreline, WA
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Patient Service Representative
Only for registered members Seattle, WA
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Customer Service Representative
Only for registered members Seattle
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Patient Service Representative
Only for registered members Seattle
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Customer Service Representative
Only for registered members Seattle
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Customer Service Representative
OTHER Only for registered members Seattle
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Customer Service Representative
Full time Only for registered members Seattle
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Customer Service Representative
Only for registered members Seattle
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Patient Service Representative
Only for registered members Seattle
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Customer Service Representative
Only for registered members Seattle, Washington
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Customer Service Representative
OTHER Only for registered members Seattle
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Customer Service Representative
Only for registered members Seattle
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Field Service Representative
Only for registered members Seattle
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Client Services Representative
Only for registered members Seattle, WA