- Schedule patient appointments across all MAHEC clinics
- Schedule patient appointments for MAHEC specialty groups
- Obtain and review patient's legal documentation related to decision-making for Risk review
- Reschedule cancelled patients
- Process incoming and internal referrals
- Send registration forms electronically to patient
- Collect all necessary patient demographic information
- Collect and verify all insurance information, screen all patients for sliding scale
- Determine if medical interpreter will be required for patient visit
- Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form
- Collects patient payments over the phone
- Answer phones, checks voicemails, monitors phone volume
- Monitors appropriate electronic health record inbox and provides follow-up
- Participates in orientation of new staff
- Participate in process improvement of new and existing workflows
- Float within Pre-Visit Planning functions as needed
- Communication Skills
- Decision Making
- HealthCare Knowledge
- Interpersonal Skills
- Organizational Values
- Problem Solving
- COMPUTER
- Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
- Advanced skills in a Medical Office Management software program, preferably Allscripts.
- FOREIGN LANGUAGE
- Spanish-speaking skills preferred.
- Sedentary - Very light energy level: Lift 10 lbs box overhead, Lift and Carry 15 lbs, Push/Pull 20 lbs cart.
- Not Applicable.
- MINIMUM QUALIFICATIONS:
- Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience in an ambulatory setting, or comparable combined education and/or experience required.
- PREFERRED QUALIFICATIONS:
- Previous experience in a medical office/clinical environment preferred.
- Experience with de-escalation techniques is preferred.
- Not Applicable.
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Pre-Access Scheduling Coordinator - Asheville, United States - Mountain Area Health Education Center
Description
JOB SUMMARY:
Pre-Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience.
They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed.
This position works directly with the patients.SPECIFIC RESPONSIBILITIES:
KEY COMPETENCIES:
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties.
We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion.
This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations.
This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.
This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training.
Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so.
This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics.
Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS
PHYSICAL DEMANDS
SUPERVISORY RESPONSIBILITIES:
EDUCATION AND EXPERIENCE
REQUIRED LICENSES:
SCHEDULE:
Regular attendance on-site is an essential function of this position.
Typical business hours are Monday - Friday, 7:30 am to 6:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required.
Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
POSITION COMPENSATION:
$20.43
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply.
With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to for support in your job search process.
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