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    Customer Service - Bradenton, United States - inSync Staffing

    inSync Staffing
    inSync Staffing Bradenton, United States

    1 week ago

    inSync Staffing background
    Description
    Customer Service - Customer Care Specialist
    Pay Rate: $20.00/hr., paid weekly
    Hours: 9:00 AM - 5:30 PM, Monday - Friday
    Location: onsite - Bradenton, FL 34203
    Duration: Temp to Hire

    Position Overview
    Customer Care Specialist will professionally answer incoming calls and provide a fast, accurate, and friendly experience for all customer inquiries. You will be responsible for handling all customer's concerns and making sure all customers' needs are met. You will need to provide excellent service that will result in a one-call resolution.

    Essential Responsibilities:
    • Provide information or guidance to rental car customers using a positive, empathetic, and professional approach
    • Use appropriate tools and resources to reach a complete and accurate resolution focusing on one-call resolution
    • Develop and maintain product, process, and technical knowledge related to services
    • Exhibit effective verbal and interpersonal communication skills tailored to the audience
    • Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
    • Other duties as assigned
    Qualifications:
    • High School Diploma or GED equivalent
    • 1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus
    • Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
    • Minimum of 30 words per minute typing skills
    • Strong interpersonal skills and ability to interact with varying personalities
    • Bi-lingual (Spanish) is a plus
    Benefits (employee contribution):
    • Health insurance
    • Health savings account
    • Dental Insurance
    • Vision insurance
    • Flexible spending accounts
    • Life insurance
    • Retirement plan
    ll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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