Customer Service Rep - Roanoke, United States - State Electric Supply

Description

** Customer Service Rep (CSR) For Advance Customer Service Team (ACT)**

**Job Category****:** Marketing **Requisition Number****:** EBUSI001364 Showing 1 location **Job Details**

**Description**

As a member of our ACT (Advance Customer-Service Team) you must be an active listener and skilled problem solver to offer quick and accurate assistance to our online customer inquiries though multiple channels. The candidate must be a self-motivated individual who loves the digital business world, with a strong eye for detail and commercial awareness to optimize the user's journey. You ARE the virtual handshake between State Electric and our customers.

**Responsibilities:**

Provide Specific information regarding use of the website, products or services offered by State Electric Supply.

Handle customer request, questions, and complaints on variety of support channels, including by phone, live chats, contact us forms, and email.

Following up with customers.

Keep track of customer expectations and recurring issues.

Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.

Build a sustainable and mutually beneficial relationship between customers and the State Electric brand.

**Skills:**

Experience with Outlook, Work, Excel, Cisco Finesse or other call center or live chat programs.

Well developed verbal and written communication skills.

Responds to customer complaints, requests and inquiries in a professional and timely manner.

Good organizational and record keeping skills.

Adapts quickly to new challenges and opportunities

**Required Education:**

High School Diploma/GED required, applicable associates or bachelors degree preferred but not required. The successful candidate will be required to complete company and/or industry specific in-house training.

**Hours and Environment:**

It is a full-time position, Monday-Friday with a typical 40 hour work week. Times may vary with shifts to make sure the helpdesk is open for business during published operating hours, currently 7:00 am 5:00 pm EST.

It is an office, desk-based job and youll spend most of your day telephoning or emailing customers and employees.

Pay is determined by experience and qualifications.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Preferred**

Associates or better.

**Experience**

**Licenses & Certifications**