Video T - Morrisville, NC, United States - SPECTRUM

Description

This position is onsite in a call center environment.

Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.

A tech-savvy problem solver who can multitask to repair a variety of services and equipment.

Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology.

We'll help you develop the skills to get comfortable in your role.

Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied.

you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives.

What is the Video Repair Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins.

Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected.

You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.

If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track.

Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month.

to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way.

Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee.

In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

Ability to read, write, speak and understand English
1 year or more working with computers and multiple software applications
~6 months or more heavy volume phone experience in a customer service/call center job

There is a brief assessment in the application.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability/vets.