House Attendant - Chicago, United States - Aloft Chicago Mag Mile

Description

JOB SUMMARY

The House Attendant is responsible for maintaining the cleanliness of guest corridors, elevators, and all assigned areas. Assisting Room Attendants on designated floors. They are also responsible for delivering items such as irons, coffee, etc. to guest rooms.

QUALIFICATION STANDARDS

Education & Experience:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Must have a valid driver's license for the applicable state (property specific).

Physical requirements:

Long hours sometimes required.

Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Mental requirements:

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high pressure situations.

Must maintain composure and objectivity under pressure.

DUTIES & FUNCTIONS

Essential:

Approach all encounters with guests and employees in a friendly, service-oriented manner.

Maintain regular attendance in compliance with Tishman standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Always comply with Tishman standards and regulations to encourage safe and efficient hotel operations.

Always use proper two-way radio etiquette when communicating with other employees.

Deliver any clean linen, if applicable, to assigned sections.

Complete special projects as assigned by Housekeeping Manager.

Pick up any Room Attendant's dirty linen or trash as needed constantly throughout shift

Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters per hotel procedures.

Vacuum guest corridors as trained.

Maintain the stairwells to hotel standards.

Maintain cleanliness and organization of linen rooms

Using daily checklist complete projects listed below as assigned.

Elevator, lobby, Ash urns, Glass tables, Furniture, Ice machines/vending machines, Service landing/linen closets, Stair wells, other projects as assigned by management

Remove all objects (example: room service trays, trash, etc.) from guest hallways to the service area or Housekeeping Office as needed.

Practice safe work habits to ensure safety to guests, fellow employees, and self.

Handle requests for luggage handling or check in/out in a friendly, efficient, and courteous manner.

Handle items for "Lost and Found" according to the hotel standards.

At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.

Be familiar with Tishman policies and house rules.

Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.

Be familiar with correct guest room cleaning procedures to assist with cleaning if needed.

Marginal:

Maintain cleanliness and organization of Housekeeping Office

Attend meetings as required by management.

Perform any other duties as requested by management.

Source: Hospitality Online