Manager, IT Support - Mountain View, CA
2 hours ago
Job description
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About The Team
The Information Technology team's mission is to keep us efficient & secure by ensuring the systems and technology that we use every day are always up and running. The team is responsible for managing Confluent's enterprise-wide systems & infrastructure and providing end-user support. The IT group oversees a cloud-first environment that combines on-premises & public cloud infrastructure, along with many best-of-breed SaaS applications.
About The Role
The IT Support Manager will lead the organization's IT support function for our US region while actively contributing to daily technical operations. This hands-on leadership role is responsible for managing the support ticket queue, assigning and tracking work, mentoring team members, and ensuring prompt, high-quality technical support. In addition to management responsibilities, the Manager will work on tickets, resolve complex technical issues, oversee IT asset lifecycle management, and ensure smooth onboarding and off-boarding of employees. This role is critical to maintaining reliable IT systems and a positive user experience across the organization. The position is a hybrid role in the San Francisco Bay area.
What You Will Do
- Shared accountability for roadmaps, performance, and availability of the IT Support team
- Be the face of IT support to our local Confluent team, including our executives at our HQ.
- Provide mentorship, coaching, and professional development to a team of direct reports
- Serves as a contributor to the company in collaboration with the leadership team for purchase, tracking, integration, testing, operation, and disposition of all changes to company-wide technology owned by the IT team
- Translate highly complex IT concepts in ways that a variety of audiences can understand; influence senior leadership to adopt new ideas, products, and/or approaches.
- General administration and familiarity with GSuite, Zoom, Slack, Atlassian, and Okta.
- Consult senior-level stakeholders across the entire organization to identify business and technology needs and optimize the use of information technology.
- Proactively identifies opportunities, conducts analyses, needs assessments, cost/benefit assessments, and brokers other IT services.
- Foster strategic relationships between internal IT resources and external entities (vendors, partners, etc.)
- Ensure smooth delivery and operation of IT services by monitoring system performance.
- Develop dashboard, reports, and KPIs for performance & productivity reporting for systems and personnel.
- Ensure our Service Level Agreements (SLA) and escalations are appropriately addressed.
- Develop and implement strategies to manage, measure, and improve services, tools, and overall support.
- Help define and be part of our AI strategy, including support, user education, and experience.
What You Will Bring
- 5+ years of progressive IT support experience, including at least 2 years in a supervisory, lead, or management role.
- Technical expertise in computer systems, networks, hardware, software, and standard business applications.
- Proven ability to balance leadership duties with personal technical workload.
- Experience managing IT asset lifecycles, onboarding/offboarding processes, and support-related audits.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong leadership, communication, and interpersonal abilities with a customer service focus.
- Experience with ITSM tools and knowledge of ITIL best practices preferred.
- Experience with AI for end-user support is a plus.
Ready to build what's next? Let's get in motion.
Come As You Are
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Compensation Range: $141,500 - $166,320
Similar jobs
+Job summary · We're not just building better tech. We're rewriting how data moves and what the world can do with it. · +Shared accountability for roadmaps, performance, and availability of the IT Support team · Be the face of IT support to our local Confluent team, including our ...
1 month ago
We re not just building better tech. We re rewriting how data moves and what the world can do with it. With Confluent, data doesn t sit still.Our platform puts information in motion, · streaming in near real-time so companies can react faster, · build smarter, · and deliver exper ...
3 weeks ago
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experience ...
20 hours ago
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, · and deliver experien ...
3 weeks ago
You'll collaborate with our Facilities Management team to create innovative security strategies, · investigate breaches and create risk assessment plans for the future. · You believe that providing effective security doesn't come at the expense of customer service - you will be o ...
3 weeks ago
We are looking for an experienced Customer Support Manager to lead our customer support team and provide operational leadership. The successful candidate will have excellent leadership skills, including team building and coaching/mentoring with the ability to motivate and engage ...
1 month ago
We seek a visionary leader to transform IT support into a strategic advantage. · Redesign and scale Databricks' global IT Support function to meet the evolving needs of a fast-growing, distributed workforce—delivering seamless, automated, and data-driven employee experiences. · L ...
1 week ago
We are seeking a visionary leader to transform IT support into a strategic advantage. · 10+ years of experience in IT Support or Service Management. · Proven success driving large-scale service transformations and digital modernization initiatives. · ...
2 weeks ago
We seek a visionary leader to transform IT support into a strategic advantage. · ...
1 month ago
About the job · You will use your knowledge and experience in security management to coordinate and support appropriate risk based mitigation services for Alphabet Leadership on a case by case basis. · Above all you will be expected to cultivate and maintain working relationships ...
3 weeks ago
This position is responsible for controlling all operational expenditures to obtain maximum utilization of the account resources.Maintain and implement standards of quality in all areas of the foodservice operation. · Ensure compliance with all regional and account programs and p ...
2 weeks ago
This position is responsible for controlling all operational expenditures to obtain maximum utilization of the account resources.Formulate budgets and plans for the operation. · Maintain and implement standards of quality in all areas of the foodservice operation. · Ensure compli ...
1 month ago
This position is responsible for controlling all operational expenditures to obtain maximum utilization of the account resources. As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. · BS ...
1 month ago
+ Program Manager Development Support Office · Manage processes involved with the tenant submission of all plans , design , construction and related documents for engineering & environmental review , approval , permitting and inspections activities specific to development projec ...
1 month ago
We are seeking an experienced Customer Support Manager to lead our team and provide operational leadership. · Plans and directs operations and resources to ensure effective delivery of customer support services. · ...
1 month ago
+Job Summary · The Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met. · +ResponsibilitiesKeeps the HumanGood Memory Support Program Philosophy at the core of all ...
3 weeks ago
Astrion/MEIS is seeking a Program Manager to join our Civilian Space division. · ...
1 month ago
This position is responsible for controlling all operational expenditures to obtain maximum utilization of the account resources. Formulate budgets and plans for the operation. · Maintain and implement standards of quality in all areas of the foodservice operation. · Ensure compl ...
1 month ago
The Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met. · Must have at least 3 to 5 years prior related experience with people living with dementia and at least 1 ...
3 weeks ago
We're seeking a Practice Support Manager to drive process optimization and operational cohesion for existing legal teams across the firm. · ...
3 days ago