Lead Retail Associate - New York, United States - SPS North America Inc

Description

Job Details

Level
Experienced

Job Location
TOTR - New York, NY

Position Type
Full Time

Salary Range
$21.00 Hourly

Job Category
Customer Service

Description

Job Title: Lead Retail Associate

We are seeking a dynamic and customer-focused Retail Lead to oversee our client's gift shop operations. As a Retail Lead, you'll play a crucial role in creating a memorable shopping experience for our guests while ensuring efficient store management.

What You Will Do:

• Supervise Staff: Lead and motivate a team of retail associates, ensuring exceptional customer service and adherence to company policies.
• Sales and Upselling: Drive sales by assisting customers, promoting featured products, and upselling.
• Customer Engagement: Interact with visitors, answer inquiries, and provide information about our products and services.
• Cash Handling: Oversee cash registers, handle transactions, and reconcile daily sales.
• Training and Development: Train new staff members and conduct ongoing training sessions.
• Maintain Cleanliness: Ensure the gift shop is clean, organized, and visually appealing.
• Collaborate with Management: Work closely with the store manager to achieve sales targets and operational goals.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Experience: Minimum of 2 years in a retail leadership role.
• Customer Service Skills: Excellent communication and interpersonal skills.
• Organizational Abilities: Strong attention to detail and ability to multitask.
• Team Player: Collaborative, positive, and able to motivate others.
• Flexibility: Willingness to work weekends, holidays, evenings, nights, outside (upper decks), elsewhere within Rockefeller Center.

Perks:

• Competitive salary.
• Opportunity to work in an iconic NYC location.

About SPS:

SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.

In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

We encourage candidates to review all our job listings and learn more about SPS at our company website

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