Support Operations Representative - Russellville, United States - CB&S Bank

Description

• Work as part of a team to move forward the objectives of the Digital and Data Support Services Group.
• Assist in data analysis and ad-hoc report generation.
• Communicates effectively and promptly with management regarding any anomalies pertaining to any of the given tasks.
• Cross train and complete other tasks as assigned to ensure department goals are met. This may include research, communicating with vendors, as well as other departments.

• Maintains accurate department records.
• Assists in research on an as needed basis.
• Knowledgeable of bank trancodes, account types, and class code and their usage for all applications.
• Knowledgeable of all bank products and services.
• Performs any other duties needed in the maintenance of the department or any other department as directed by management.
• Assists other departments as needed.

• High school graduate or equivalent.
• Data analytics experience (Qlik, Tableau, Power BI)
• SQL experience a plus
• Proficient in Microsoft Excel
• Must be able to set priorities and demonstrate excellent organizational skills.
• Good communication skills, both verbal and written.
• Ability to interact well with all bank personnel.
• Ability to perform repetitive tasks and to operate well within time restraints.
• Demonstrated ability in working with computers.
• Must be able to follow specific instructions.
• Must have good motor skills, continuous movement of hands.
• Ability to perform repetitive tasks.
• Ability to sit for extended periods of time.
• Demonstrates proficiency and commitment to excellence in performance of duties.
• Knowledgeable of regulations governing transactions in relation to deposit and loan accounts
• Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.

• Provides courteous and professional service to all customers and co-workers.
• Reports to work in a timely manner.
• Completes work accurately and efficiently.
• Maintains positive work-environment with co-workers and customers.
• Requires ability to work well with others.
• Conducts customer relations in a manner that will enhance the overall marketing effort of the bank.
• Follows all company policies and procedures.
• Procedures are clearly defined and errors easily avoided by following those procedures.
• Progresses toward proficiency developed through training and supervision.
• Maintains efficiency standards and goals set by the supervisor.

• Loss of funds risk factors are nominal but improper handling of statement could result in customer dissatisfaction and monetary losses to the bank.
• Monetary loss due to missed deadline and incorrect data entered into the system is also a possibility.

• Computer
• Typewriter
• Calculator
• Telephone
• Copier
• Encoding machine