-
IT Support Specialist
1 week ago
Pivotal Solutions Inc Billings, United StatesJob Description · As an IT Support Specialist, you'll be a key player in handling the company's daily IT needs, including ongoing maintenance, asset tracking, and training employees on essential IT functions and requirements. The ideal candidate will have a strong passion for IT ...
-
Family Support Specialist
6 days ago
Intermountain Deaconess Children's Services Billings, United StatesDo you desire to make a difference with children and families in the Billings area? Do you demonstrate empathy and have strong communication skills? If this sounds like you, then the Family Support Specialist with Family Support Network in Billings may be your next calling · Why ...
-
Patient Support Specialist
1 week ago
Billings Clinic Billings, United StatesBillings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed ho ...
-
peer support specialist
1 day ago
Rimrock Billings, United StatesCertified Behavioral Health Peer Support Specialist (CBPHSS) encourage, motivate and support patients through sharing their own experiences and assist patients to exercise control over their lives and recovery through mentoring, coaching, and connecting patients with resources. C ...
-
Litigation Support Specialist
2 weeks ago
Reciprocity Industries Billings, MT, United States Full time: Join Our Dynamic and Growing Team · Are you a detail-oriented individual with strong communication skills and a passion for helping others? If so, we have an exciting opportunity for you Our company is seeking a talented Litigation Support Specialist to join our fast-paced, hig ...
-
Supported Employment Specialist
5 days ago
Yellowstone Boys and Girls Ranch Billings, United StatesJob Details · Job Location · Billings Campus - Billings, MT · Position Type · Full Time · Salary Range · $ $25.14 Hourly · Job Shift · Day · Hiring Range $ $22.29 per hour · Position Summary: The Employment Specialist works with local employers and community stakeholders ...
-
Litigation Support Specialist
1 week ago
Reciprocity Industries Billings, United States: Join Our Dynamic and Growing Team · Are you a detail-oriented individual with strong communication skills and a passion for helping others? If so, we have an exciting opportunity for you Our company is seeking a talented Litigation Support Specialist to join our fast-paced, hig ...
-
Associate Software Support Specialist
1 week ago
Tyler Technologies Billings, United StatesSchool ERP Pro is a software solution designed to meet the financial needs - payroll, human resources, general ledger, fixed assets, and accounts receivable - in school districts in 30 states across the country. · This role provides basic-level software support for Tyler clients ...
-
Client Support Specialist I
4 days ago
First Interstate Bancsystem Inc Billings, United States**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal · This position is located at our Great West Center in Billings, MT branch. · What's Important to You · We know your career is just one aspect of a meaningful, complex, and dema ...
-
Family Support Specialist
3 weeks ago
LifeCenter Northwest Billings, United StatesJob Details · Job Location · Billings - Billings, MT · Position Type · Full Time · Salary Range · $69, $101,232.00 Salary · Description and Qualifications · As a critical part of the organ donation for transplant process, the Family Support Specialist (FSS) is LifeCenter N ...
-
Registered Nurse
1 week ago
United Energy Workers Healthcare Billings, United StatesWe are seeking a Registered Nurse independent contractor The contractor nurse must be able to provide complete assessments, provide education, and assist with ADL'S as needed. The contractor nurse coordinates schedule with patient in accordance to the patient's plan of care and a ...
-
Logistics and Supply Chain Specialist
2 weeks ago
Billings Flying Service Billings, Montana, United States PermanentBillings Flying Service (BFS) is a solutions provider for the aviation industry, specializing in aerial firefighting and heavy lift services. Leveraging 35+ years of experience with fixed wing and rotorcraft, BFS is positioned to solve the most difficult aviation problems. Since ...
-
LocumJobsOnline Billings, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Gastroenterology MD in Missouri · About The Position · An established hospital in Missouri is planning to hire an additional gastroenterologist. The facility needs assistance with the high demand from the community an ...
-
Locum Nurse Practitioner
3 weeks ago
LocumJobsOnline Billings, United States Full timeLocumJobsOnline is working with Medicus Healthcare Solutions to find a qualified Cardiothoracic Surgery NP in Missouri · About The Position · An established client in Saint Louis, Missouri, has an opening for a Cardiothoracic Surgery Nurse Practitioner or Physician Assistant to p ...
-
Intermountain Health Billings, United States Full timeYou. · You're interested in a full time or PRN position with a reputable and community-oriented Level II Trauma Center. · You bring your mind, body, heart, and spirit to your work as a Critical Care Physician. · You put your patients first, and are generous with your thoughts ...
-
Patient Access Specialist
4 weeks ago
Billings Clinic Billings, United States Full timeYou'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutiv ...
-
Locum Physician
2 weeks ago
LocumJobsOnline Billings, United States Full timeLocumJobsOnline is working with to find a qualified Neurosurgery MD in Missouri · About The Position · A facility is seeking a neurosurgeon for locum tenens coverage. · The facility is located east of Chesterfield, Missouri. · The schedule is Friday Monday 0700. The clinician wi ...
-
Britt Medical Search Billings, United States Full timeClinic is seeking an experienced, full-time Walk-in Physician Assistant to join a respected and successful multi-specialty group medical practice, to build upon an existing patient base. · Shifts variable typically 4-5 shifts per week · Walk-in hours: Monday-Friday 7am-7pm, Satur ...
-
LocumJobsOnline Billings, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Internal Medicine MD in Troy, Missouri, 63379 · About The Position · You will enjoy practicing in the heart of Lincoln County and just 60 minutes from St. Louis. Troy offers a balance of rural charm and suburban conve ...
-
Regional Support Center Representative
3 weeks ago
SPECTRUM Billings, MT, United StatesIf you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you · At Spectrum, we keep more t ...
Client Support Specialist I - Billings, United States - First Interstate Bancsystem Inc
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.This position is located at ourGreat West Center in Billings, MT branch.
What's Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life.
That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
The health and happiness of the places we call home matter to us.
Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply.Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
We help people and their money work better together The role of the Client Support Specialist helps us fulfill our mission through inbound calls assisting with financial questions.
Our core values are People First-Always, Seek Greatness, Commitment to Community and Celebrate Success This role is primarily on phone system all day to assist our client base during hours of operation.
They will respond to a myriad of bank related inquiries. Delivery of quality interactions to the client is of the utmost importance regardless of channel.DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned.
Support daily incoming calls in a flexible work environment
Support both internal and external clientinteractions for general inquiries as well as complex financial transactions
Provide outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
Ability to balance multiple tasks effectively.Use bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
Ability to actively listen, show empathy, problem solve, and deliver great solutions.General maintenance of financial accounts ensuring attention to detail
Thorough understanding of banking products and services
Ability to self-manage productivity while ensuring banking regulatory compliance.
Successful completion of all required annual and compliance training.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED). At least 12 months experience in a customer service capacity or equivalent experience
Experience in a call/contact center strongly desired.
OTHER SKILLS AND ABILITIES
Skills and abilities to develop and maintain effective relationships and respond to inquiries and circumstances, as necessary. The ability to work in fast paced environment. Be adaptable to change and remain alert of his or her work surroundings. Accuracy of written and verbal communication.
Ability to identify the appropriate method and approach for call escalation to one of the designated representatives who maintain the knowledge to support the internal/external inquiries accurately and efficiently.
Ability to actively seek out solutions from support resources provided. Ability to identify and communicate system/product performance issues. Participate in group huddles and provide necessary feedback when additional support materials are necessary.Keyboarding skills; speed and accuracy. 10 key accuracy. Computer knowledge and skills and the ability to explain product troubleshooting steps to clients. Able to work independently. Conscientious and detail oriented. Able to comply with all bank policies and procedures.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The noise level in the work environment is usually moderate.
WORK SCHEDULE
The current schedule for this position is 10AM-7PM with rotating Saturdays dependent on scheduling needs, and subject to change per management.
Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position.
We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.
We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.