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    Tier II Field Service Technician - Dallas, United States - Stealth Monitoring

    Stealth Monitoring
    Stealth Monitoring Dallas, United States

    2 weeks ago

    Default job background
    Sales
    Description

    Stealth Monitoring is a rapidly growing security firm headquartered in Dallas, TX. As part of our national expansion, Stealth is hiring a Field Service Professional for the Dallas market. The core responsibilities of the Field Service Tech II include:

    Maintaining and Troubleshooting

    o Analog and IP based CCTV Systems

    o Access Control Systems

    o Intrusion Detection Systems

    The Tier II Technician/Installer will be part of the team to drive the success of the region by working cross-functionally with customer success, internal and external IT groups, customers, subcontractors, and suppliers to ensure timely and efficient completion of projects and service initiatives to maintain system uptimes.

    Success for the Tier II role is measured by:

    Meeting customer needs and addressing customer service issues promptly

    Proactively communicating with customers and team members

    Overseeing subcontractors on service projects and new installations

    A positive and collaborative style

    SUPERVISORY RESPONSIBILITIES:

    The Tier II Technician / Installer will provide support and guidance for other Field Service technicians.

    ESSENTIAL RESPONSIBILITIES:

    Repair, replace and maintain low-voltage equipment at customer locations:

    IP and analog cameras (Axis, Avigilon, Geovision, Hikvision, etc..)

    Video management software (Luxriot, Avigilon, Geovision, etc...)

    Windows based DVR/ NVR hardware

    Access Control Systems (Feenics, etc..)

    Intrusion Systems (DMP, etc..)

    Audio systems and amplifiers (Axis, Barix SIP devices, etc..)

    Switches, Routers, Power supplies, Power Distribution Units, UPS systems

    Cat5 / BNC cable termination (Compression and Crimp)

    Integrating equipment onto customer and company proprietary networks

    Wireless access point equipment (Ubiquiti, etc..)

    Maintain accurate inventory and document field activities

    QUALIFICATIONS:

    High School or GED required. Additional formal training and certifications in related fields a strong plus

    Two plus years experience in the execution of large, complex IP Video Surveillance, Access Control, and Intrusion Systems in a commercial and industrial setting.

    Intermediate knowledge of computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, switches.

    Intermediate knowledge in the use and applications of Access Control, Intrusion and Video Systems.

    Intermediate knowledge in the deployment of large, complex IP Video Surveillance Systems.

    Working knowledge of electronic and digital test equipment such as oscilloscopes, multi-meters, and digital cable analyzers.

    Basic understanding of Network concepts and architectures.

    Extended knowledge of DOS and Windows.

    Ability to read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.

    Ability to work overtime, alternate shifts, weekends and take on call to meet customer requirements.

    A+ Certification and Microsoft certification a plus.

    Must be able to obtain and maintain all licenses required by national, state, and local codes.

    BENEFITS INFORMATION:

    Stealth Monitoring offers great benefits such as:

    • Medical Insurance
    • HSA (Health Savings Account)
    • FSA (Flexible Spending Account)
    • Dental
    • Vision
    • Life Insurance
    • 401K Plan
    • PTO (Vacation, Sick, Bereavement, Go 2 Days)
    • And more

    WORK STYLE:

    Strong organizational skills, detail-oriented; ability to multi-task

    Ability to adapt to changes in the work environment, manage competing demands, and deal with change, delays, or unexpected events

    Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully

    Considers the impact of decisions and actions on internal and external customers; can effectively translate business needs to technology requirements

    COMPUTER SKILL:

    To perform this job successfully, an individual should have Intermediate level of proficiency for Microsoft products and be proficient on various Security Management Software platforms.

    Candidate must have a clean driving record; pass a background investigation -- no criminal records. Must be in good health and able to work in both office and outside environments. Ability to lift equipment and tools up to 50lbs. Able to perform work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment, working above ceilings etc.

    Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.

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