Access Center Specialist - Dallas, TX
2 hours ago
Job description
Location: Mockingbird Towers 3rd FLR
Primary Purpose
Responds to various inbound phone calls, emails, and electronic requests to assist patients, business staff, and medical staff. Schedules routine and complex appointments for all Parkland patients in a manner that ensures optimal use of providers time and patient satisfaction.
MINIMUM SPECIFICATIONS
Education
- High school diploma or GED required.
Experience
- Three (3) years of customer service experience, preferably in a medical, health care and or call center.
- One (1) year of referral management and/or insurance plan identification is preferred.
Equivalent Education and/or Experience
- May have an equivalent experience to substitute for the education requirements.
Certification/Registration/Licensure
- Medical Terminology Course Certificate preferred.
Required Tests for Placement
- Must be able to type 20 words per minute with a maximum of 3 errors.
- Must be able to successfully pass Customer Service and Spelling tests with a minimum score of 80%.
Skills or Special Abilities
- Must be able to communicate effectively with all hospital personnel, patients and visitors.
- Must be detailed oriented.
- Must be able to solve problems within the guidelines of established policies and procedures.
- Must demonstrate a positive demeanor, good verbal and written communication skills, and a professional appearance and approach.
- Bilingual skills preferred.
Responsibilities
Assists patients in various avenues of obtaining access to care such as appointment scheduling, referral processing, medication refill requests, insurance coverage updates, and/or access to electronic portals like MyChart, etc.
Performs registration functions, gathers data elements to include verifying patient identification, patient demographics, and all third-party funding payors.
Verifies patient information, updates patient demographics.
Maintains awareness of specialty clinic pre-clinical acceptance guidelines and scheduling instructions.
Ensures all entries into patient medical records are clear, concise, and in accordance with documentation standards.
Properly utilizes and makes updates to / from clinical recall / wait list in accordance with clinic procedures.
Identifies and updates patient funding information; communicates financial responsibility including co-payments and fees; completes benefit verification as required by financial classification; educates patient on financial classification process.
Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails, and electronic requests.
Identifies emergent health situations based on caller information and activation appropriate response team in accordance with department procedures.
Maximizes personal flexibility to assist in closing scheduling gaps as needed.
Uses assigned desktop / laptop and any applicable hardware, software in accordance with departmental procedures and Parkland policies.
Stays abreast of personal performance results; maintain acceptable productivity and quality standards as established by management.
Participates in team building and other morale booster activities.
Reports to leadership or via defined reporting tool any safety concerns, policy concerns as needed.
Completes job required training by assigned due dates.
Job Accountabilities
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
Requisition ID: 985981
Similar jobs
· Company Description · EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has g ...
21 hours ago
The Contact Center Specialist responds to routine inbound phone calls and emails to assist as front line support for product and/or service requests. · ...
2 weeks ago
The Contact Center Specialist responds to routine inbound phone calls and emails to assist with product and service requests. · Responds to routine inquiries and resolves issues through phone calls, emails and electronic requests. · Ensures a positive customer experience by focus ...
1 month ago
We are in need of a Call Center Specialist who loves to chat with patients, · is a scheduling rock star, and has a great phone etiquette. · ...
5 days ago
Hospitals are hiring Transfer Center Specialists in Dallas, TX. · ...
1 month ago
As a Processing Center Specialist at Stable, you will be responsible for managing incoming mail, processing center operations, and optimizing facility processes. This is an exciting opportunity to contribute to the foundation of Stable's mail operations in a hands-on role. · ...
1 week ago
The Contact Center Specialist responds to routine inbound calls, emails and electronic requests. They assist as front-line help for product and service requests. · EDUCATION - H.S. Diploma/GED Equivalent · EXPERIENCE - Less than 1 Year of Experience · ...
1 month ago
As a Processing Center Specialist at Stable you will handle everything from receiving and uploading incoming mail to fulfilling special customer requests aiming to exceed customer expectations You will work with our team to ensure incoming mail is processed swiftly efficiently Th ...
3 weeks ago
The Contact Center Specialist responds to routine inbound calls, emails, and electronic requests. They assist as front-line help for product and service requests. · ...
1 month ago
The Contact Center Specialist responds to routine inbound phone calls and emails to assist as front line support for product and/or service requests. · Responds to and resolves routine inquiries complaints and concerns through inbound phone calls emails and electronic requests. · ...
2 weeks ago
The Contact Center Specialist responds to routine inbound calls and emails. They assist with product and service requests and provide information for the institution. · ...
3 days ago
Hospitals are hiring Transfer Center Specialists in Dallas for day and night shifts. Qualifications include an ADN/ASN degree or higher from an accredited school of nursing. · ...
1 week ago
We're on a mission to fix the broken system of entity management by abstracting complex rules with tools that empower modern companies to move forward faster. · This role is ideal for someone who enjoys working in a fast-paced environment and has a strong attention to detail. · ...
3 weeks ago
The Contact Center Specialist · responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. · ...
1 month ago
This job involves providing excellent customer service to patients, families, and hospital staff via telephone, overhead paging, and in person. · ...
2 weeks ago
Responds to various inbound phone calls, emails, and electronic requests to assist patients, business staff, and medical staff. Schedules routine and complex appointments for all Parkland patients in a manner that ensures optimal use of providers time and patient satisfaction. · ...
1 day ago
This position requires the ability to communicate and exchange information. · 401(k) with MatchMedical/Dental/Life/STD/LTDVision Service PlanHSA/FSA ...
1 month ago
A contact center specialist identifies caller's needs and routes calls to appropriate sites within Parkland Health & Hospital System. Must be bilingual (Spanish). · Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors. · Must successfully pass customer ...
1 month ago
Responds to various inbound phone calls, emails and electronic requests to assist patients business staff and medical staff. · Schedules routine and complex appointments for all Parkland patients in a manner that ensures optimal use of providers time and patient satisfaction. · ...
3 weeks ago
The Customer Solution Center Specialist provides service beyond expectations via phone and Interactive Personal Teller Machines (PTMs). They build relationships with customers and identify opportunities including recommending new accounts. · Provides teller assistance to customer ...
1 week ago
The Customer Solution Center Specialist is responsible for providing service beyond expectations via phone and Interactive Personal Teller Machines (PTMs). · ...
1 month ago