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    • resident service coordinator - Lafayette - Gene B. Glick Company, Inc.

    Gene B. Glick Company, Inc.
    Gene B. Glick Company, Inc. Lafayette

    1 month ago

    Default job background
    Description

    Job Description

    The Resident Service Coordinator (RSC) provides essential support to a diverse group of residents living in our affordable housing communities.

    This role requires a motivated and resourceful individual who is sensitive to resident needs, possesses outstanding coordination skills, can work effectively within a team, and thrive in a relatively independent work environment.

    Main Responsibilities

    • Resident Case Management: Ensure the completion of resident intake, annual assessments, ongoing referral services, evaluation of health, psychological and social needs, and development of individually tailored case plans for services.
    • Maintain accurate records of resident interactions, goals, desired outcomes, and family or individual achievements.
    • Follow up on lease violations and work proactively to reduce notices that lead to evictions.

    Resident Programming and Engagement

    • Collaborate with property managers, regional managers, and other team members to ensure services align with resident services plans and meet Glick's service standards.
    • Facilitate core programs as assigned by the program model and site-specific resident services plans.
    • Develop and implement ongoing resident engagement activities to connect with residents, build relationships, foster community, and encourage participation in activities and services.
    • Create measurable opportunities and activities that meet specific/targeted residents' needs and enhance their overall quality of life.
    • Establish strong relationships with community-based organizations and providers for referrals and onsite services.
    • Collect and record data to measure both resident and program outcomes.

    Supporting Resident Basic Needs

    • Establish and maintain community-based partnerships supporting food access, rental and utility assistance, and general eviction prevention.

    Administrative Duties

    • Manage RSC tenant relations and training expenses to ensure expenses are reasonable and funds are expended in a timely manner.
    • Complete and submit reports on a timely basis and as requested.
    • Create monthly calendars of events and community newsletters.
    • Meet regularly with onsite property managers and attend training sessions.

    Qualifications

    • Bachelor's degree in Social Work, Gerontology, Psychology, Counseling, or an equivalent combination of education, training, and experience.
    • 2-3 years of progressively responsible experience in social service delivery.
    • Experience with PC-based word processing and spreadsheet software.
    • Demonstrated ability to advocate, organize, problem-solve, and provide results for the population(s) served.
    • Able to work a varied schedule including evenings and weekends.
    • Must have and maintain a valid Driver's License in the state of residence.
    • Must be able to communicate effectively verbally and in writing.
    • Must be able to read and comprehend the English language.
    • Fluency in Spanish is a plus.
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Resident services coordinator