Call Center Supervisor - Fort Washington - Cubic Corporation

    Cubic Corporation
    Cubic Corporation Fort Washington

    1 week ago

    Description

    Job Overview

    As a Call Center Supervisor, you will be responsible for overseeing the day-to-day operations of our call center team.

    1. Analyze work volumes to optimize employee scheduling.
    2. Manage the performance of Team Leads and their assigned agents.
    3. Ensure accurate processing of daily/monthly reports.

    You will also have opportunities to:

    • Reward innovative ideas that improve efficiency,
    • Demonstrate leadership skills by guiding your team towards achieving KPIs,

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