Housekeeping Supervisor - Kissimmee, United States - Daily Management Inc

Description

Job Description

Job Description:

The housekeeping supervisor will report directly to the Resort Manager.

Core responsibilities include the following, but are not limited to:

Supervise, train, and inspect the performance of assigned Room Attendants, Laundry Attendant / Houseman, and Housekeeping Inspectors ensuring that all procedures are completed to the resort standards.

Assist where necessary to ensure optimum service to guests while actively practicing Grand Lake Resort's cleaning standard.

The purpose of this position is to assist the Room attendants in any way necessary and ensure that rooms are clean.

Specific Responsibilities:
Maintain customer satisfaction throughout property.
Have a strong understanding of all emergency procedures, and equipment. Must take charge in emergency situations and work closely with the Resort/Assistant Managers.

Respond to general guest concerns related to room moves, key assistance, incidents, dirty rooms, and any other housekeeping related issues.

Follow up with guest calls to ensure gust satisfaction.
Upholds the Resort's commitment to hospitality.

Always maintain a professional and high-quality service-oriented environment, ensuring that team members are, always, attentive, friendly, helpful, and courteous to all guests', managers and other employeesMaintains working relationships and communicates with all departments.

Review Front Office Scores and Guest feedback forms daily.
Verifies that accurate room status information is maintained and properly communicated.

Attends meetings as requiredPerform other duties as requested by managementExhibit hospitality standards set by the company for our customer satisfaction and our continued RCI StatusSpeak with others using clear and professional language; answer telephones using appropriate etiquetteDevelop and maintain positive working relationships with othersMaintains a friendly, professional, cheerful, and courteous demeanor alwaysAlways Ensures Outstanding customer care Provide support to Resort Manager with projects.

Ability to manage multiple projects with demonstrated flexibility.
Report unit deficiencies.

Adheres to all resort and legislative safety procedures and regulationsMaintains a cordial, professional relationship with all staff members and customers.

Assists with special projects as required. Proactively supervise and coordinate the housekeeping and laundry department. Supervise Housekeeping staff and coordinate staffing schedules to ensure the proper cleaning of rooms, public areas/grounds, and office. Conducts regular inspections of all rooms and public areas.

Assists housekeeping staff with cleaning duties, including the full cleaning of guest rooms; cleaning floors, restrooms, kitchens, and other areas as needed.

Assists in scheduling and conducting training sessions and departmental meetings for housekeeping personnel.
Plan and schedule a deep cleaning program throughout the year.
Inspect vacated rooms, walkways, stairs, pool lavatory, storerooms, and lobby areas for cleanliness/order.

Monitor inventory levels order all equipment and supplies as needed for department and ensures the safe handling and storage of them.

Perform general facility support. Perform other related duties, as assigned.

Ensure staff is trained on the safe handling of cleaning chemicals, in accordance with department guidelines, and assures compliance with local, state, and federal safety standards, MSDS, OSHA, EPA and other applicable rules and regulations.

Strive to maintain a safe work environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

Managerial Responsibilities:
This position supervises housekeeping staff. This position is responsible for the overall direction, coordination, and evaluation of the housekeeping department. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Position Requirements (Skills/Abilities):
Experience: Three to five years of hospitality-related management experience is required. Timeshare or Resort management experience highly desirable.

Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems.

Must possess significant computer software program experience, especially Excel and Word.


Education:
High School diploma or GED required


Flexible Scheduling:
Must be able to work Evenings, Friday, Saturday, Sunday, and Holidays


Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl.

The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes, and weight.

The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift, and/or move 10-25 lbs. And occasionally push, pull, lift, and/or move 50 or more pounds with assistance.

Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings.

Good Customer Service skills are a must.


Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct:
The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team.

The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable.

We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position.

Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement. The housekeeping supervisor will report directly to the Resort Manager.

Core responsibilities include the following, but are not limited to:

Supervise, train, and inspect the performance of assigned Room Attendants, Laundry Attendant / Houseman, and Housekeeping Inspectors ensuring that all procedures are completed to the resort standards.

Assist where necessary to ensure optimum service to guests while actively practicing Grand Lake Resort's cleaning standard.

The purpose of this position is to assist the Room attendants in any way necessary and ensure that rooms are clean.

Specific Responsibilities:
Maintain customer satisfaction throughout property.
Have a strong understanding of all emergency procedures, and equipment. Must take charge in emergency situations and work closely with the Resort/Assistant Managers.

Respond to general guest concerns related to room moves, key assistance, incidents, dirty rooms, and any other housekeeping related issues.

Follow up with guest calls to ensure gust satisfaction.
Upholds the Resort's commitment to hospitality.

Always maintain a professional and high-quality service-oriented environment, ensuring that team members are, always, attentive, friendly, helpful, and courteous to all guests', managers and other employeesMaintains working relationships and communicates with all departments.

Review Front Office Scores and Guest feedback forms daily.
Verifies that accurate room status information is maintained and properly communicated.

Attends meetings as requiredPerform other duties as requested by managementExhibit hospitality standards set by the company for our customer satisfaction and our continued RCI StatusSpeak with others using clear and professional language; answer telephones using appropriate etiquetteDevelop and maintain positive working relationships with othersMaintains a friendly, professional, cheerful, and courteous demeanor alwaysAlways Ensures Outstanding customer care Provide support to Resort Manager with projects.

Ability to manage multiple projects with demonstrated flexibility.
Report unit deficiencies.

Adheres to all resort and legislative safety procedures and regulationsMaintains a cordial, professional relationship with all staff members and customers.

Assists with special projects as required. Proactively supervise and coordinate the housekeeping and laundry department. Supervise Housekeeping staff and coordinate staffing schedules to ensure the proper cleaning of rooms, public areas/grounds, and office. Conducts regular inspections of all rooms and public areas.

Assists housekeeping staff with cleaning duties, including the full cleaning of guest rooms; cleaning floors, restrooms, kitchens, and other areas as needed.

Assists in scheduling and conducting training sessions and departmental meetings for housekeeping personnel.
Plan and schedule a deep cleaning program throughout the year.
Inspect vacated rooms, walkways, stairs, pool lavatory, storerooms, and lobby areas for cleanliness/order.

Monitor inventory levels order all equipment and supplies as needed for department and ensures the safe handling and storage of them.

Perform general facility support. Perform other related duties, as assigned.

Ensure staff is trained on the safe handling of cleaning chemicals, in accordance with department guidelines, and assures compliance with local, state, and federal safety standards, MSDS, OSHA, EPA and other applicable rules and regulations.

Strive to maintain a safe work environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

Managerial Responsibilities:
This position supervises housekeeping staff. This position is responsible for the overall direction, coordination, and evaluation of the housekeeping department. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Position Requirements (Skills/Abilities):
Experience: Three to five years of hospitality-related management experience is required. Timeshare or Resort management experience highly desirable.

Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems.

Must possess significant computer software program experience, especially Excel and Word.


Education:
High School diploma or GED required


Flexible Scheduling:
Must be able to work Evenings, Friday, Saturday, Sunday, and Holidays


Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl.

The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes, and weight.

The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift, and/or move 10-25 lbs. And occasionally push, pull, lift, and/or move 50 or more pounds with assistance.

Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings.

Good Customer Service skills are a must.


Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct:
The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team.

The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable.

We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position.

Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.

We offer generous employee benefits which include:

• Health, dental and vision insurance
• Paid time off (including a birthday holiday)
• 401k with generous employer match.
• Resort Discounts nationwide EEO ADA M/F VET DISABLED