Senior Customer Service Representative - Omaha, United States - Packaging Corporation of America

Description

The Senior Customer Service Representative is responsible for providing superior service to customers, both internal and external.

This includes timely responses and communication regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders.

Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative will handle larger and more complex customer accounts and orders. This position will report to the Customer Service Manager.