- Answers incoming emergency and non-emergency calls and two-way radio transmissions; analyzes conflicting and/or limited location information in order to direct first responders to the emergency scene; projects positive support of the City organizations at all times.
- Interviews callers and analyzes details; prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service; relays pertinent information to first responders in a concise manner; provides information and assistance to the public within scope of authority.
- Gathers, analyzes, and reports critical call information to officers and firefighters; maintains status and awareness of Police and Fire units; continuously monitors radio and phone traffic and relays updated vital information to first responders.
- Performs inquiries and criminal history checks for officers through TCIC & NCIC; initiates inquiries to other agencies for warrant confirmations or general information.
- Enters data for records and reports; processes forms and record files; queries various specialized databases as required.
- Notifies supervisory personnel on critical incidents; follows all Department policies and procedures to assure that first responder and citizen safety is the top priority.
- Maintains confidentiality as proscribed by legal statute, agency policy, or other governing directives.
- Search prisoners at the request of the Arresting Officer on an as needed basis and assist the Detention Officers with everyday Jail tasks to include monitoring jail operations, maintaining and updating the jail log, coordinating inmate packets, and assisting with meals and/or medication(s) when Detention Officer is not on duty.
- Performs other duties as assigned.
- Possess a valid driver's license.
- High school graduation or equivalent
- Completion of TCOLE Telecommunicator License Course.
- $6,000 Deductible HSA Plan (up to a $3,000 HRA reimbursement + HSA City Contributions)
- $2,500 Deductible EPO Plan
- UHC DPPO
- Teladoc -All full-time employees have access to TELADOC
- Short Term Disability - Provided to all full-time employees at no cost through NY Life.
- Long Term Disability - Provided to all full-time employees at no cost through NY Life.
- Deferred Compensation plan
- Direct deposit
- Paid holidays
- Paid vacation
- Personal leave
- Sick leave
- Social Security
- Health Savings Account
- Employee Assistance Program
- Less than High School completion
- High School or GED equivalency
- Technical or Community College attendance
- Technical School completion
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Ph.D.
- Juris Doctorate
- No
- Yes
- Yes
- No
- No
- Yes
-
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Communications Officer - Lubbock, United States - City of Forney, TX
Description
Location : Police Dept - 110 Justice Center Drive Forney, TXJob Type: Full-Time
Job Number:
Department: Police
Division: Communications
Opening Date: 01/09/2024
Description
Position Overview: Under general supervision, processes emergency and non-emergency calls for service; dispatches police, firefighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems and crime information databases; and performs related work as required.
Examples of Duties
Minimum Qualifications
EMPLOYEE BENEFITSMedical Insurance
The city is self-insured and offers a choice of four medical plans through United Healthcare:
Dental Insurance
The city offers a dental plan through United Healthcare Dental:
Life Insurance
Basic group life insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year.
Voluntary products are also available to full-time employees and include supplemental life insurance, accidental death and dismemberment insurance, cancer insurance, and critical care.
Other City Paid Plans
All employees appointed to positions designated to work 1,000 hours or more per year must participate in the Texas Municipal Retirement System. TMRS is a qualified tax deferred retirement plan under Section 401 of the IRS. Seven percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the city provides 2-to-1 matching contributions.
Additional Group Benefits
Other benefits are:
Please list your date of birth. (MM/DD/YYYY)
02
Please list your driver's license number. (If you do not have a drivers license please enter NA)
03
Select the option that best represents the highest level of education you have achieved.
Do you have experience receiving a high-volume of calls, and dealing with the public under stressful situations.?
9-1-1 Telecommunicators work days, evenings, and nights (selected by seniority). Are you willing to work a rotating days off schedule and various shifts?
Are you familiar with the terminology of codes related to law enforcement, medical, fire or related emergency radio and telephone communications?
