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Englewood

    Member Services - Englewood, United States - YMCA of Greater Dayton

    YMCA of Greater Dayton
    YMCA of Greater Dayton Englewood, United States

    4 weeks ago

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    Description


    Member Services

    Kleptz YMCA

    Englewood, OH

    Part Time Non-Exempt

    $10.45-$12.54/Hour
    *Afternoon and Evening hours Thursday, Friday and Sundays*

    Position Summary:

    Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

    At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

    Essential Functions:
    • Provides excellent member service.
    • Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
    • Follows Member Service Desk processes and systems.
    • Conducts tours of the facility for prospective members and guests.
    • Displays excellent telephone skills.
    • Handles monetary transactions and appropriate reconciliation of these transactions.
    • Builds relationships with members.
    • Proactively solves problems.
    • Performs routine copying and filing.
    • Keeps up-to-date with member information as outlined in the member handbook.
    • Follows appropriate safety guidelines.
    • Communicates to direct supervisor any concerns or incidents that may need follow-up.
    • Communicates any suggestions to improve member services.
    Qualifications:
    • Must be 18 years of age. High school diploma or GED required.
    • A 2-year degree or applicable experience is preferred.
    • One year or more of related customer service experience required.
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