Desktop Support Specialists - Los Angeles, United States - SummitHR

Description

Job Description

Job Description

Desktop Support Specialist
Job Overview

Responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices.

Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.

Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the hospital's desktop services.

Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.

Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned.

Responsibilities :
Provide client support and technical issue resolution primarily via onsite visits to client's offices and occasionally via email and phone support
Configure client equipment to connect to network and/or domain resources, run necessary financial software and misc. applications
Provide training to clients in the use of our Citrix services and VPN connectivity for remote access
Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets
Manage/troubleshoot

hardware issues (video cards, USB & peripheral devices and drivers)
Troubleshoot Activesync and other mobile device technologies
Publish/Manage Citrix applications
Lite Server administration
Create/Manage Active Directory accounts, groups & permissions
Install, configure & manage print queues
Basic knowledge of domain services & policies
Troubleshoot DNS, DHCP and TCP/IP issues
Occasional lifting of computer hardware and related equipment (up to 50lbs)
Occasional travel (San Francisco, Seattle, Portland)
Daily car travel for local onsite client visits within about a 30 mile radius

Skills:
Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision. Self-motivated, detail-oriented and organized
Excellent communication (oral and written), organizational, and time management skills
Ability to

manage/troubleshoot

hardware (video cards, USB & peripheral devices and drivers)
Ability to troubleshoot Activesync and other mobile device technologies
Ability to assess and prioritize work in a fast paced environment
Ability to manage resources both laterally & vertically
Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products).

Qualifications:
Bachelor's degree a plus
Technical certifications and training a plus
2-4 years minimum experience in a relevant field
Must have valid driver's license
GREAT ATTITUDE, team player always willing to pitch in and take on new tasks
Proactive/flexible nature - if you see something that can be improved, we welcome input.

To see new and updated job postings and job postings similar to this, please follow us on LinkedIn:

Job Posted by ApplicantPro

#J-18808-Ljbffr