Sr. Staff IT Service Delivery Analyst - Secaucus - ZT Systems group

    ZT Systems group
    ZT Systems group Secaucus

    1 week ago

    Description
    Sr. Staff IT Service Delivery Analyst page is loaded## Sr.


    Staff IT Service Delivery Analystlocations:
    Secaucus, NJtime type: Full timeposted on: Posted Todayjob requisition id: R-104640
    Senior Staff IT Service Delivery and Operations Analyst*About the Position
    The Sr. Staff IT Service Delivery and Operations Analyst oversees the organization's IT operation processes related to service delivery, provides support and guidance to procurement activities, and the full lifecycle management of IT assets. This integrated role ensures that IT systems remain reliable, purchases are cost-effective, and assets are accurately tracked, maintained, and optimized in accordance with company policies and budgetary controls.

    This is a full-time, onsite role based in Secaucus, NJ five (5) days a week
    .What You Will Do
    Lead and support IT service desk operations to ensure timely resolution of incidents and requests.

    Develop and enforce operational procedures, SLAs, and performance metrics. Oversee system upgrades, patching schedules, and preventive maintenance.

    Ensure business continuity through proper backup and disaster recovery plans Facilitate the end-to-end procurement for IT hardware, software, and services.

    Work with Procurement to evaluate vendors, negotiate pricing, and manage contract lifecycle. Collaborate with finance and legal to align purchases with budgets, policies, and compliance requirements. Forecast procurement needs based on lifecycle planning, project demands, and operational growth. Develop and manage the IT asset management lifecycle from acquisition to retirement. Maintain accurate inventory of hardware, software, licenses, and warranties. Track asset allocation, usage, and movement across departments and locations. Ensure software license compliance and perform regular audits. Optimize asset utilization to reduce waste, improve lifecycle planning, and support budgeting efforts. Manage tools or systems for ITAM. Ensure all operations, purchases, and asset processes comply with company policies and regulatory standards. Support IT audits by providing required procurement and asset documentation.

    Coordinate with InfoSec and data privacy teams on compliance and risk management.What You Will Need
    A Bachelor's degree in Information Technology or related field (advanced degree preferred) and 8+ years of relevant IT Operations, Procurement and IT Asset Management experience (alternatively a Master's degree with 6+ years of experience) Strong expertise with ServiceNow Deep understanding of service delivery, and lifecycle management.

    Familiarity with vendor negotiation, procurement contracts, and financial controls. Strong analytical, organizational, and communication skills.

    Excellent communication skills to interact with both technical and non-technical stakeholders Prior experience in a strategic IT Operations role ITIL v4 Foundation Cert.

    ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $124,000 and $182,600 per year.

    If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

    Base salary is just one component of ZT Systems total rewards philosophy.

    We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base.

    Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

    We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this opportunity but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

    You may be just the right candidate for this or other roles.

    #LI:

    SL1;

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    Onsite##     About ZT Systems
    At ZT Systems, a Sanmina Company, you'll get to do work you are proud of alongside smart, passionate people.

    Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers.

    Along the way, you will gain hands-on experience in a face-paced environment that's challenging, rewarding, and career-defining.
    A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

    Join ZT Systems and help us build technology infrastructure that connects the world.What We Offer
    At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation.

    When you join our team, you'll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.Compensation & Financial Security

    • Competitive base salary Performance based annual bonus eligibility 401(k) retirement savings plan Tuition reimbursement for eligible education programsHealth & Wellness
      Comprehensive medical, dental, and vision coverage with access to leading providers Mental health resources and employee wellness support programs Company paid life and disability insuranceTime Away & Work-Life Balance
      Paid time off (PTO) and company paid holidays Parental leave and family care support programsGrowth & Purpose** Structured training programs and on the job learning opportunities Matching gifts and volunteer programs to support causes you care aboutThese benefits are available to eligible employees and are designed to grow with you as your career evolves.
    Full benefits and eligibility varies by work location.
    ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

    ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.
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