RYDE Transit Dispatcher - Hastings, United States - Community Action Partnership of Mid-Nebraska

Description

Job Description

Program and Location: RYDE Transit - Hastings

Responsibilities:

• Ensure timely, dependable, cost effective operation of transit vehicles.
• Continually monitor transit service to ensure most efficient utilization.
• Maintain effective communication between drivers and other staff regarding safe and efficient operations of transit vehicles.
• Monitor system to ensure passengers are picked up and dropped off in a timely manner.
• Exercise discretion and independent judgment in communicating with all contacts.
• Safety of all passengers: enforcement of the use all policies pertaining to the safe and efficient operations of transit vehicles.
• Customer service agent for the agency.

Tasks and Duties:

• Receive and schedule incoming requests from passengers for ride scheduling
• Help resolve passenger concerns and complaints.
• Perform duties of driver, as needed and when tasked with operating transit vehicles, obey all laws governing the operations of transit vehicles in the state of Nebraska.
• When tasked with operating transit vehicles, enforcement of the use of all policies pertaining to the safe and efficient operations of transit vehicles.
• Prepare, maintain, and submit in a timely fashion, reports as needed by various agency departments.
• Provide safe transportation for the general public.
• Perform other duties as assigned by the Transportation Director or his/her designee.

Qualifications:

• Must possess and maintain a valid Nebraska Driver's License.
• Must pass a pre-employment and ongoing Drug and Alcohol screen.
• Must pass a pre-employment and ongoing Department of Motor Vehicles Record Check.
• Must pass a pre-employment and ongoing Central Registry Check.
• Must be able to stoop, bend, kneel and lift.
• Must be able to properly operate and maintain various vehicles in the agency fleet.
• Must have a comprehensive knowledge of computers and related programs.
• Must have comprehensive time management skills.
• Must have a high degree of customer service skills.
• Must keep all agency matters confidential.

Required Skills:

• High School Diploma or equivalent.
• Must be able to work in a fast-paced environment and be able to multi task.
• Strong organizational and record keeping ability.
• Excellent oral and written communication skills.
• Promote a positive and enthusiastic image.
• Bi-lingual preferred, however not required
• Relates to and communicates with various personalities and possesses an awareness of human needs.
• Ability to establish and maintain an effective working relationship with the general public as well as other agency employees.

Education Requirements: High School Diploma or Equivalent. Experience in Dispatching and Scheduling preferred.

Schedule/Hours: Typical work hours are between 8:00am to 5:00pm – Monday thru Friday.

Pay Rate: starting hourly wage of $14.50.

For more information, call and ask for Charles or email .