Account Manager - Hauppauge, United States - Saberin Systems

Description

Salary Range:
$75,000.00 To 75,000.00 Annually

Job Title:
Account Manager

Welcome to Saberin Software, a leading software company that specializes in the Alternative Finance space.

Our mission is to provide innovative and customized software solutions to help businesses in this rapidly growing sector achieve their goals.

With over 20 years of industry experience and a strong track record of partnering with well-known companies, we have established ourselves as a trusted and reliable partner for our clients.

At Saberin Software, we are committed to client satisfaction.

We work closely with our clients to understand their unique needs and deliver solutions that meet or exceed their expectations.

We believe in constantly innovating and staying on top of the latest technologies to ensure that we are always using the right tools for each project.

Our team of highly skilled professionals is dedicated to delivering quality results on time and within budget. We take pride in our work and are passionate about helping our clients succeed.
We are seeking a highly skilled Account Manager to join our team.

This Account Manager will be the liaison between Saberin and its clients, responsible for maintaining and nurturing relationships to ensure client satisfaction and retention.

They act as a strategic advisor, understanding client needs and offering tailored solutions to meet their objectives.

With excellent communication skills and a keen eye for detail, they orchestrate seamless interactions and drive business growth through client-centric approaches.

This candidate should have exceptional organizational skills and be able to work well under pressure.
This position will include occasional travel in the Tri-State area to meet with clients when necessary.

If you are a motivated individual looking to prosper within our company, we invite you to apply for this exciting opportunity.

*PLEASE NOTE, THIS POSITION IS FULLY IN PERSON IN OUR HAUPPAUGE, NY OFFICE. THIS IS NOT A REMOTE POSITION.

Responsibilities:
Client Relationship Management
:
Establishing, building and maintaining strong relationships with clients by understanding their needs, addressing concerns, and ensuring satisfaction.
Understanding Client Objectives
:
Working closely with clients to understand their business objectives, challenges, and opportunities.
Oversee Project Management Milestones
:
Overseeing projects and campaigns to ensure they are delivered on time, within scope, and meet client expectations.
Strategic Planning
:
Developing account strategies aligned with client goals and company objectives.
Cross-selling and Upselling
:
Identifying opportunities to expand services and increase revenue within existing accounts.

Problem-Solving:
Resolving client issues and conflicts effectively and in a timely manner.
Monitoring Performance
:
Tracking key account metrics and reporting on performance to clients.
Forecasting
:
Providing forecasts and insights based on client trends and market conditions.
Collaboration
:
Working closely with internal teams such as sales, marketing, and operations to ensure client needs are met.
Negotiation
:
Negotiating contracts, terms, and agreements with clients.
Customer Advocacy
:
Acting as the voice of the customer within the organization, advocating for their needs and priorities.
Staying Informed
:
Keeping up-to-date with industry trends, competitor activities, and market conditions that may impact clients.
Client Training and Support
:
Providing guidance and training to clients on product usage, new features, and best practices.
Reporting and Documentation
:
Maintaining accurate records of client interactions, contracts, and account history.
Client Retention
:
Implementing strategies to retain and grow existing client accounts.

Requirements:
Exhibits strategic thinking and problem-solving tactics
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple tasks simultaneously.
Strong organizational and time management skills
Ability to work independently and as part of a team
Proven track record of building and maintaining successful relationships.

Working Hours and Benefits:
Monday through Friday, 8:00am - 5:00pm in our Hauppauge, NY office, with occasional Networking events outside of standard business hours
401k With Employer Matching
Generous Paid Time Off
Performance Driven Incentives
Regular compensation reviews and bonuses

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

#J-18808-Ljbffr