- Establish yourself as a trusted advisor with your customer base
- Develop customer relationships that promote retention and loyalty
- Gain deep knowledge about your assigned customer's business needs, goals, and challenges
- Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
- Coach customers on the best way to use Tricentis testing tools to obtain business value.
- Work closely with other Tricentis team members to develop strategic account and success plans.
- Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
- Strive to become a subject matter expert on Tricentis products
- 5 years of progressive Customer Success or Account Management experience with complex accounts
- Strong sense of personal accountability and ownership for your assigned account base
- Passion for helping others and seeing your customers succeed
- Self-motivated and proactive team player
- Exceptional communication and organizational skills
- Project Management, Training or Coaching
- Ability to travel to customer and Tricentis office location.
- Demonstrate strong knowledge and expertise of testing activities
- Establish yourself as a trusted advisor with your customer base
- Develop customer relationships that promote retention and loyalty
- Gain deep knowledge about your assigned customer's business needs, goals, and challenges
- Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
- Coach customers on the best way to use Tricentis testing tools to obtain business value.
- Work closely with other Tricentis team members to develop strategic account and success plans.
- Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
- Strive to become a subject matter expert on Tricentis products
- 5 years of progressive Customer Success or Account Management experience with complex accounts
- Strong sense of personal accountability and ownership for your assigned account base
- Passion for helping others and seeing your customers succeed
- Self-motivated and proactive team player
- Exceptional communication and organizational skills
- Project Management, Training or Coaching
- Ability to travel to customer and Tricentis office location.
- Demonstrate strong knowledge and expertise of testing activities
-
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Enterprise Customer Success Manager Tricentis Hybrid-remote Atlanta - Hamburg, United States - MeetFrank
Description
This job opening is already off the market. Get the appor see similar offers.
About the role
Tricentis
Customer Success Managers
are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
Qualifications:
Additional skills that make and exceptional candidate:
Tricentis
Customer Success Managers
are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
Qualifications:
Additional skills that make and exceptional candidate:
Tricentis is open for
The story
he company of Tricentis was officially "founded" in 2007, but the Tricentis story really began in 1997. That's when four collegaues joined forces to provide IT-related services for insurance companies. We performed a small amount of software development, but our primary focus was software quality assurance.
There are
1001+
employees in the company
10M to 50M
10M to 50M
Company annual revenue
Product
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications.
It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
Tricentis has been widely recognized as the leader by all major industry analysts, including being named the leader in Gartner's Magic Quadrant.
OfficesTricentis has 1058 employees across 20 locations.
Tricentis serves clients from Australia, Singapore, India, United Kingdom.
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