Customer Service Representative - Austin - ALVIES

    ALVIES
    ALVIES Austin

    20 hours ago

    $65,000 - $125,000 (USD) per year *
    Description

    Customer Service Representative

    Alvies is looking for a Customer Service Representative to assist with a number of customer service initiatives. This role will report to our Operations team, assisting him with customer questions, complaints, concerns, and more often than not, compliments. This is a great opportunity to gain customer service experience while getting a peek behind the scenes of life at a fast-growing e-commerce brand. If you have experience with Shopify software, that is a huge plus. (Put it on your resume)

    This position is part-time and can accommodate flexible hours during the week and set hours on the weekend. You will be working with a small team to provide the highest level of customer service, which we at Alvies hold as a pillar of our business. Elevation to a full-time position in the future based on performance.

    Who You Are:

    Our ideal candidate will have:

    • Experience with Shopify is a huge plus
    • A friendly demeanor and positive attitude bordering on the annoying
    • An outgoing personality and comfortable speaking with people from around the country.
    • Previous experience in the footwear industry
    • A determination to WOW customers with every interaction is a must.
    • Basic computer skills
    • Strong work ethic
    • A heart for leather boots and flip-flops

    What You'll Do:

    Answer phone calls and respond to emails from customers during scheduled business hours (M-F Flexible, Sat & Sunday set hours). Problem-solve a variety of concerns that a customer may have, including but not limited to: fit, returns, order status, shipping, etc. Work with our team to quickly resolve customer issues.

    * This salary range is an estimation made by beBee
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