Bill Pay Team Member - Chelmsford, United States - Digital FCU
Description
** Bill Pay Team Member (Temporary), Marlboro OR Chelmsford, Full-Time**
**Job Category****:** Electronic Payments **Requisition Number****:** BILLP004057 Showing 1 location **Job Details**
**Description**
**Schedule: Monday - Friday 8am - 5pm (40 hours), temporary 2-4 month assignment**
**Summary/Objective:**
Help DCU expand services to members with this temporary opportunity Overall responsibilities include ensuring ACH and Bill Pay transactions are processed in a timely manner. Provide support and timely resolution to staff and members through Service Excellence and support the credit unions quality initiative through teamwork, innovation, and efficiency.
**Essential Functions:**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accurately process a variety of ACH Transactions, which includes but is not limited to, ACH Origination, Corporate Origination, A2A and P2P, ACH Stops and Disputes, Member to Member transactions, and research member exceptions. Knowledge of administrative portals will also be a key function of research.
Process a variety of Bill Pay-related functions, which includes but is not limited to, Bill Pay Registration issues and Bill Pay research
Complete system testing and validation for the host/core system in addition to various other systems used to complete daily job tasks
Complete required annual Compliance training as well as any other assigned training by deadline
Actively contribute to all DCUs Success Sharing initiatives
Identify and, when appropriate, assist in implementing ideas that will help improve efficiencies in the work area, department and throughout DCU
Actively contributes to DCUs Success Sharing initiatives and practices DCUs principles of People Come First; Do the Right Thing; Make a Difference
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
Perform all other job-related duties as assigned by Manager(s)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Competencies:
**Level One:**
Strong written and verbal communication skills
Applied learning
Dependability
Interpersonal skills
Member focus
Technical/professional knowledge and skills
Planning and organization
Teamwork
Ethical conduct
Ability to handle multiple priorities
Initiative
Education and Experience Requirements:
**Level One:**
Similar work-related experience, financial institution, preferred
Excellent PC skills required to include, but not limited to, MS Word and Excel
Prior customer services experience preferred
Additional Eligibility Requirements:
Excellent verbal and written communication skills
Ability to effectively handle multiple priorities seamlessly
Supervisory Responsibility:
None Required
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms. Requires visual acuity to use a keyboard and read computer monitor as well as applicable information. Be able to lift, carry and move light to medium weights of 10-50 pounds.
**Travel:**
Travel may be required to attend offsite training
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:
People come first
Do the right thing
Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
**We are proud to be an EEO/AA employer M/F/D/V.**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)