Cloud Support Specialist - San Jose - beBeeCustomerSuccess

Job title: Customer success specialist

The Customer Success Specialist plays a vital role in ensuring that customers and partners receive exceptional support and value from our service platforms. · This role focuses on customer experience technical enablement quoting support collaboration with Sales cross-functional t ...

Description

The role of a Customer Success Specialist is pivotal in ensuring customers and partners receive exceptional support and value from our service platforms.

This position focuses on delivering an outstanding customer experience, providing technical enablement, quoting support, and collaborating with Sales and cross-functional teams to ensure seamless interactions throughout the customer lifecycle.

This role is designed for remote work.

Key Responsibilities:

• Partner with the sales team to qualify leads, conduct introductory calls, and provide ongoing support that drives successful deal closures and fosters long-term customer relationships.
• Guide customers through onboarding, setup, and usage of cloud-based tools to ensure smooth adoption and a positive experience.
• Serve as the first point of contact for subscription-related questions, including orders, renewals, and account needs, ensuring timely resolution and appropriate escalation to internal teams as needed.
• Maintain ongoing communication to ensure customer satisfaction, resolved issues, and identify opportunities for value-added support and growth.
• Support the subscription process and provide expertise around BSN.cloud to support Sales Reps and external customers.
• Ensure proper documentation and tracking of customer information and engagement activities across internal systems.

Operational Excellence

• Identify process gaps or recurring pain points and recommend improvements to enhance customer experience and internal workflows.
• Provide feedback to leadership based on customer needs and use case trends.