Desktop Engineer - Stamford, United States - Rose International

    Rose International
    Rose International Stamford, United States

    1 month ago

    Default job background
    Technology / Internet
    Description

    Date Posted: 05/13/2024

    Hiring Organization: Rose International

    Position Number: 463906

    Job Title: Desktop Engineer

    Job Location: Stamford, CT, USA, 06901

    Work Model: Onsite

    Employment Type: Temporary

    Estimated Duration (In months): 13

    Min Hourly Rate ($): 32.00

    Max Hourly Rate ($): 36.00

    Must Have Skills/Attributes: Desktop Support, Engineer, Testing, Troubleshooting



    Job Description



    **Only those lawfully authorized to work in the designated country associated with the position will be considered. **



    **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **



    Responsibilities:


    • Manage voice recording servers (includes health checks, daily/weekly audio checks, adding/deleting users)


    • Resolves hardware issues (i.e. broken handset, bad speaker/microphone)


    • New user training on turret


    • Installation of headset for turret user Testing/troubleshooting of customers directs


    • Cabling for new T1's into Unigy backroom equipment


    • Changes to the user turret configurations (adding additional speaker modules etc.)


    • Low voltage cabling support


    • Daily operational checks of the voice recording, and trader voice systems will be completed and documented per NMWSI process on all business days (except US holidays)


    • Assigned service requests will be processed within 3 business days


    • Incident management will adhere to the service levels as defined in the customer policy and procedures


    • Change management will adhere to the services levels as defined in the customer policy and procedures


    • Provide support primarily in Stamford and occasionally in Trumbull



    Experience Required:


    • Desktop Engineering



    Delivery Expectations:


    • Measurement of achievement will be provided monthly with minimum service level of 95% required to meet the delivery target



    Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.



    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.