- Provides team support in the customer onboarding process, to include inputting customer data into CRM, user setup, system integration and submitting correct documentation to states.
- Serves as liaison with customers to determine customer needs regarding training or IT support.
- Works closely with Sales and Support Team to provide timely, accurate customer information.
- Provides sales team and customers with timely updates of customer implementation and problem solve issues which may delay implementation to find a resolution.
- Initiates frequent calls to customers to ensure an exemplary level of customer service.
- Partners with other DDI departments to resolve customer concerns around billing, service and setup issues.
- Monitors and distributes incoming emails from ELT Group, Contact Us and DDI info.
- Tracks all communications in CRM for future follow-up.
- Contacts customers via phone and/or email that are missing applications, dealership data or information related to the state applications.
- QAs all incoming contracts and enrollment forms prior to Contact Department receipt.
- Assists in contacting potential customers due to state launching ELT program.
- Performs administrative tasks not limited to scanning, filing, emailing, reporting, etc.
- Manages partnership contracts (i.e. contract expiration date, track events, etc.).
- Other related duties as assigned by management.
- Associates degree or relative work experience
- 2 or more years of customer service experience
- Excellent ability to multi-task and manage competing priorities to meet deadlines.
- Strong customer service, organizational, and interpersonal communication skills.
- Flexibility and ability to adapt to a fast-paced culture, changes in the environment and shifts in priorities.
- Excellent written and oral communication skills
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Onboarding Specialist - Irmo, United States - DDI, an IAA Company
4 weeks ago
Description
DDI Technology is seeking aOnboarding Specialistto join the team at our facility in Irmo, SC.
DDI Technology, a wholly-owned subsidiary of IAA, Holdings LLC provides a complete automotive titling and registration suite for financial institutions and dealers dedicated to excellence, DDI continues to focus on superior products, professional and consulting services in the areas of Electronic Liens and Titles.
The Onboarding Specialist will primarily be responsible for project managing the setup and implementation of new customers. Duties will include verification of paperwork, user setup, system integration and coordinating training. In addition to these duties, the role will work with our Contracts team to ensure documentation is up to date and processes or working efficiently.
Key Accountabilities:
To learn more, please visit
In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/Accidental Death, and Dismemberment, paid holidays, and vacations.
IAA Holdings LLC is dedicated to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.
IAA is a drug-free workplace. EEOE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)