Scheduler - Baldwin Specialty Surgery Center - Foley
2 days ago
Job description
Benefits
As a Scheduler, you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.
Job Summary
The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.
Essential Functions
- Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
- Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.
- Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
- Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.
- Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.
- Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
- Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
- Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
- 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
- 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred
Knowledge, Skills and Abilities
- Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
- Proficiency in EHR systems, scheduling software, and office applications.
- Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.
- Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.
- Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
- Knowledge of HIPAA regulations and patient privacy standards.
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