- Lead a team of 9 Onboarding Specialists responsible for the onboarding customer journey.
- Own the overall effectiveness of the onboarding function by providing strategic direction and guidance, monitoring KPIs, implementing systems, tools, and processes.
- Hire skilled Onboarding Specialists, specifying the necessary technical competencies and soft skills for the position.
- Actively engage in the recruitment, training, performance management and ongoing engagement of team members.
- Encourage teamwork amongst the onboarding team and promote collaboration with other departments within SambaSafety.
- Collaborate with the sales team to increase efficiency in the sales to service hand off by standardizing methodologies across teams and ensuring consistency in case management.
- Utilize company CRM to automate key components of the onboarding customer journey.
- Keep customers informed at every stage of the onboarding process through proactive communication via emails and/or in-app messages.
- Gather feedback from customers during and after the onboarding process to identify areas for improvement and opportunities to enhance the experience. Use this feedback to iterate on the onboarding process continuously.
- Anticipate future growth and plan for scalability by implementing processes, tools, and systems that can accommodate a larger customer base without compromising quality.
- Plan and oversee the distribution of new customers and assign onboarding cases to team members.
- Define KPIs to measure the effectiveness of the onboarding process, such as time to first value and customer satisfaction.
- Actively monitor customer interactions and act as the point of escalation for customer issues and resolutions.
- Foster collaboration between departments such as sales, accounting, product, and customer success to ensure a holistic onboarding experience.
- Manage and coordinate administrative duties for the onboarding team, such as arranging training sessions, gathering content, and delivering updates on capability changes.
- Minimum 5+ years of managing/leading a Customer Support or Customer Onboarding team in a SaaS company.
- 10+ years' experience, preferably in a support, implementation, or customer service role.
- Strategic thinker who can articulate a vision as well as operationally execute a vision; ability to fluidly pivot between a strategic and operational mindset.
- Ability to lead multiple and often opposing priorities, critical decision making, and deliver results consistently.
- Obsession with continuous improvement and the customer experience.
- Effective written, verbal, listening, and presentation skills with proven ability to effectively engage with and present to senior level stakeholders.
- Management: excellent communication, listening, influencing, and training skills.
- Strong interpersonal, relationship, and conflict resolution skills that include the ability to build productive working relationships across teams, levels, and functions to cultivate a collaborative environment of open communication.
- Strong technical skills including a familiarity with Salesforce and business process management technology.
- High business and emotional IQ.
- Sense of urgency and the ability to convey that urgency to team and internal stakeholders.
- Unlimited Paid Time Off and Paid Volunteer Days
- 401k Employer Match
- Generous Healthcare Benefits
- Up to 12 weeks paid time off for maternity leave based on tenure
- Wellness &Tuition Reimbursement
- Flexible Work Arrangements
- Lots of SambaSafety swag
- SambaSafety Events
-
Manager of Customer Onboarding
3 weeks ago
SambaSafety Greenwood Village, United States Full timeSalary Range: $110, ,000.00 · Who we are: · Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe ...
-
Customer Onboarding Specialist
2 weeks ago
Redaptive, Inc. Denver, Colorado, United States Full timeAs a Customer Onboarding Specialist, you will be pivotal in ensuring seamless customer transitions to the Redaptive ONE platform. As a Service Delivery team member, your primary responsibility will be to oversee and implement the onboarding process to ensure that clients receive ...
-
Customer Onboarding Specialist
4 weeks ago
Redaptive, Inc. Denver, Colorado, United States Full timeAs a Customer Onboarding Specialist, you will be pivotal in ensuring seamless customer transitions to the Redaptive ONE platform. As a Service Delivery team member, your primary responsibility will be to oversee and implement the onboarding process to ensure that clients receive ...
-
Freshworks Denver, United StatesJob Description · Job DescriptionCompany Description · Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the ...
-
Global Director, Customer Onboarding
1 month ago
Cin7 Denver, United States Full timeCin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the ...
-
Customer Onboarding Specialist
3 weeks ago
Trimble Westminster, United StatesYour Title: Customer Onboarding Specialist · Job Location: Westminster, CO · Our Department: Construction Enterprise Solutions · Trimble strives to continually improve our customer experience, ensuring that we put the customer and users at the center of all that we do. In orde ...
-
Freshworks Denver, United States Full timeCompany Description · Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San M ...
-
Alvaria, Inc. Boulder, United StatesPOSITION OVERVIEW · The Director of Customer Onboarding, Adoption, and Training at Alvaria Horizons will play a crucial role in leading the development and implementation of comprehensive customer solutions. This role demands a strategic thinker with a deep understanding of custo ...
-
MSP IT Systems Engineer III
3 days ago
Microsel Of Colorado Llc Englewood, United StatesLocation: Centennial, CO · Job Type: Full-Time On-site · Salary: $90,000 to $125,000 per year DOE · MSP IT Systems Engineer III · Don't settle for a job. Continue your career TrinWare has been in business since 2004. We have an opening in our Managed Services NOC for an MSP IT Sy ...
-
Account Executive
2 days ago
Microsel Of Colorado Llc Englewood, United StatesAccount Executive – Managed Services Provider (MSP) · Location: Centennial, CO · Job Type: Full-Time · Salary: $100, ,000+ OTE · Don't settle for a job. Start a career TrinWare has been in business since 2004. Join our growing sales team and take your career development to the ne ...
-
Pharmacy Client Support I
3 weeks ago
Leiters Inc Englewood, United StatesPharmacy Client SupportStart building your career in pharmaceutical service, sales, or account management. Join our Customer Experience team by becoming a Pharmacy Client Support team member where you will start your professional journey. After ninety days in role, our Pharmacy C ...
-
Account Executive
3 days ago
Microsel Of Colorado Llc Englewood, United StatesAccount Executive – Managed Services Provider (MSP) · Location: Centennial, CO · Job Type: Full-Time · Salary: $100, ,000+ OTE · Don't settle for a job. Start a career TrinWare has been in business since 2004. Join our growing sales team and take your career development to the ne ...
-
Managed Services
3 days ago
Microsel Of Colorado Llc Englewood, United StatesLocation: Centennial, CO · Job Type: Full-Time On-site · Salary: $50,000 to $60,000 per year · Managed Services IT Support Technician II · Don't settle for a job. Continue your career TrinWare has been in business since 2004. We have an opening in our Managed Services NOC for an ...
-
New Grad RN Residency
1 week ago
Swedish Medical Center Englewood, United States contractDescription · Hourly Wage Estimate: $ $49.34 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...
-
Certified nursing professional
1 week ago
Stellar Enterprises De Queen, United StatesWe are looking for a qualified nursing professional (m/f/d) to join our intensive care living community in De Queen, located in Düren. We welcome you to CCC West GmbH and invite you to become part of our dedicated team, sharing our passion for caring for people and promoting the ...
-
Director of Client Operations
2 weeks ago
Align Englewood, United StatesJob Description · Job DescriptionSalary: · ABOUT ALIGN · Align Technologies is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our c ...
-
ESA State Manager
4 days ago
ACE Scholarships Greenwood Village, United StatesPosition: ESA State Manager · About ACE Scholarships · ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 24 years, ACE has provi ...
-
Software Engineering Manager
6 days ago
MiTek Greenwood Village, United States Full timeDescription · We are seeking a dynamic and motivated Software Engineering Manager who will lead a team to innovate and build software that will provide structural engineering capabilities for the residential construction industry. Job Responsibilities & Requirements · Responsi ...
-
Senior Registered Client Associate
2 weeks ago
Royal Bank of Canada Greenwood Village, United States Full timeJob Summary · Job Description · What is the opportunity? · Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Senior Registered Client Associate, become a trusted resource to our cli ...
-
Lockheed Martin Littleton, United States· Description:WHAT WE'RE DOING · C4ISR: Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance · Across air, land, sea and space, thousands of sensors onboard manned and unmanned military platforms are collecting huge amounts of data. These I ...
Manager of Customer Onboarding - Englewood, United States - SambaSafety
2 weeks ago
Description
Job Description
Job DescriptionWho we are:
Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don't take our word for it; we've been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid 4.9-star rating on Glassdoor.
What You'll Do:
The Customer Onboarding Manager oversees the successful onboarding journey of new SambaSafety customers as well as existing customers on expansions. This role is responsible for leading the onboarding team who is accountable for the entire customer onboarding journey, from post-sale configuration including product guidance and best practices, to the transition to our customer success team for adoption support and retention. Deep interdepartmental collaboration is key in this role as well as a keen desire to continually enhance the customer experience. As part of a fully remote team, the Customer Onboarding Manager is ultimately responsible for continuously improving and scaling the onboarding function which requires partnering with customers and internal stakeholders to drive higher customer satisfaction, retention, and business growth. This role reports to the Director of Customer Operations.
People Leadership
Improve and Scale the Customer Onboarding Function
Responsibilities:
What you will need:
Benefits and Perks:
Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about
