- Handle assigned property's reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
- Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
- Ensure accurate billing set-up for prompt and accurate processing. Identify, block, and process staff, VIP, and comp room reservations with each group.
- Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
- Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers, sales manager, and other applicable manager(s).
- Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction.
- Audit all assigned group blocks, room rates, and concessions against PMS per contract once group has turned definite.
- Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed.
- Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups.
- Coordinate all group activity and information, including processing of reservations, rooming lists, advance deposits, and group resumes to the necessary departments.
- Review rooming lists for accuracy of information, format, and billing requirements. Identify, process, and block rooms for staff and VIP lists as necessary.
- Block special request reservations and suites required. Facilitate special requests using available system(s) as needed, as well as direct property communication to the needed areas/departments.
- Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary.
- Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments.
- Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary.
- Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting.
- Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
- All other duties as assigned, requested or deemed necessary by management.
- Ability to type minimum of 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
- Alphabetizing, grammar, and punctuation skills.
- Standard business letter formats. Strong editing skills.
- Excellent attention to detail and multi-tasking skills
- Ability to respond to telephone inquiries and handle clients and associates
- Ability to use a computer, file, check diary
- Excellent speech communication skills necessary to communicate clearly with customers and other departments.
- Excellent comprehension and literacy required to read contracts, manager's letters and help prepare contracts and proposals.
- Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Group Housing Manager - Austin, United States - Sage Hospitality Group
Description
Why us?
Sage Hospitality Group is set to hire a Group Housing Manager at Hotel Van Zandt in Austin, Texas
Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or check out one of the many pop-up events. Join us here to make a difference
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us
Job Overview
To assist the hotel in maintaining and coordinating group reservations.
Responsibilities
ESSENTIAL RESPONSIBILITIES
Qualifications
Education/Formal Training
4-year college degree or equivalent hospitality experience.
Experience
Previous sales, hospitality &/or analysis experience preferred.
Knowledge/Skills
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment
General office and indoors of a hotel environment for 95% of the time.
ID:
Position Type: Regular Full-Time
Property: Hotel Van Zandt
Outlet: Hotel
Category: Revenue Management
Tipped Position: No
Address: 605 Davis St
City: Austin
State: Texas
EOE Protected Veterans/Disability