Technical Support - Las Vegas, United States - Asurion

    Asurion
    Asurion Las Vegas, United States

    2 weeks ago

    Default job background
    Description

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    **Technical Support & Sales Representative PPX Las Vegas, NV**

    **Technical Support Representative**

    **Location:** 6605 Grand Montecito Parkway, Las Vegas, NV 89149

    **Pay rate:** $22/hour training pay (+$1/hour for bilingual Spanish)

    **Additional pay rate information:** After training, you will be compensated per customer experience. Our top experts make up to $32/hour.

    **This position also includes a $3,000 sign on bonus $1,000 after 30 days, $1,000 after 60 days and $1,000 after 180 days**

    At Asurion, we dont just provide customers with exceptional servicewe create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

    Our tech support reps are solution driven. They build authentic relationships with customers, manage one-on-one conversations via chats, emails and over the phone and get to know each customers specific needs. Our team works hard to service and upsell products that give each customer the best experience with their technology.

    **As a technical support representative, heres what you can expect to do:**

    Evaluate and troubleshoot customer concerns

    Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication

    Always upsell Asurion smart home and other products

    Explain device capabilities, wireless carrier data product offerings and company policies

    Meet goals and grow from feedback and coaching

    Utilize call center technology to troubleshoot, input, track and report customer issues

    When needed, escalate calls to the appropriate tier of customer service function

    **Heres what youll bring to the team:**

    High school diploma or equivalent

    1-year experience in a customer service position (preferred; call center experience a plus)

    Bilingual skills are a plus

    Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)

    Ability to manage time effectively and work independently in a fast-paced environment with shifting priorities

    Computer literacy (type 25-35 words per minute and learn call center software)

    A passing hiring assessment (soft skill scenario modeling and product knowledge)

    Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)

    **We take care of you (benefits/perks):**

    Competitive hourly pay and inclusive benefits

    Career growth opportunities

    Ongoing training to grow your skills

    And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

    **Health and safety policies:**

    Our number one priority is your safety. We have taken measures to ensure safety protocols at all our physical sites, including socially distanced workspaces, temperature checks, frequent sanitation and required masks when away from desks.