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Center Manager
4 weeks ago
GRIFOLS, S.A. Hollywood, United StatesWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the worl ...
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Call Center Manager
2 weeks ago
Abacus Hollywood, United StatesJob Title Call Center Manager Client Company/Dept. Name Memorial Healthcare System ddress 3501 Johnson St, City Name Hollywood State Name FL-Florid Zip Code 33021 If others (Address) Bill Rate Min: $ Max: $ Pay Rate Min: $ Max: $ Mark up % (if any) Duration of the project Project ...
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Center Manager
4 weeks ago
CSL Hollywood, United StatesThe Opportunity · The Center Manager reports to the Associate Director Operations (ADO) · This position is located on site at our center in Miramar, FL. · The Role You will have overall authority for center operations production goals, monitor net yields, and implement improve ...
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Center Manager
3 weeks ago
CSL Plasma Hollywood, United States**The Opportunity** · The Center Manager reports to the Associate Director Operations (ADO) · This position is located on site at our center in Miramar, FL. · **The Role** · + You will have overall authority for center operations production goals, monitor net yields, and impl ...
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Center Manager
3 weeks ago
BPC Plasma, Inc. Hollywood, United StatesWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the worl ...
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Center Manager
2 weeks ago
Grifols SA Hollywood, United StatesWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the worl ...
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Center Manager
2 weeks ago
CSL Hollywood, United StatesThe Opportunity · The Center Manager reports to the Associate Director Operations (ADO) · This position is located on site at our center in Miramar, FL. · The Role · You will have overall authority for center operations production goals, monitor net yields, and implement impro ...
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Center Manager
4 weeks ago
GRIFOLS, S.A. FL-Hollywood, United States· Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the w ...
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Center Manager
2 days ago
ClareMedica Health Partners LLC Fort Lauderdale, United States:ESSENTIAL FUNCTIONS: · The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resource management, and collaboration ...
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Center Clinical Manager
4 weeks ago
ChenMed Miami, United StatesWe're unique. You should be, too. · We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · We're different than ...
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Center Training Manager
4 weeks ago
Proesis Bio Hollywood, United StatesProesis Biologics is a contemporary and forward-thinking human source plasma collection platform dedicated to improving the plasma donation journey for all stakeholders. We partner with communities and donors to supply the industry with the high-quality plasma necessary for treat ...
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Center Manager
2 days ago
ClareMedica Health Partners LLC San Francisco, United States Permanent:ESSENTIAL FUNCTIONS: · The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resource management, and collaboration ...
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Center Manager
2 days ago
ClareMedica Health Partners LLC Fort Lauderdale, United StatesJob Description · Description: · ESSENTIAL FUNCTIONS: · The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resourc ...
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Center Manager
2 days ago
ClareMedica Health Partners LLC Ft. Lauderdale, FL, US, United States:ESSENTIAL FUNCTIONS: · The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resource management, and collaboration ...
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Center Manager
1 week ago
ClareMedica Health Partners LLC Fort Lauderdale, United StatesJob Description · Job DescriptionDescription:ESSENTIAL FUNCTIONS: · The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic plann ...
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Distribution Center Operations Manager
3 weeks ago
American Tire Distributors Miramar, United States Full timePosition Description: · The Distribution Center Operations Manager monitors and effectively oversees and supervises the daily routines and specific tasks of assigned shifts and employees which may include a focus area of either transportation and/or warehouse management. The DC ...
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Clinical Nurse Manager, FL PACE Centers
1 day ago
Miami Jewish Health Hollywood, United States· Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare ...
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Center Manager
2 days ago
ClareMedica Health Partners LLC City of Sunrise, United States:ESSENTIAL FUNCTIONS: · The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resource management, and collaboration ...
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Center Manager
2 weeks ago
CSL Plasma North Miami Beach, United StatesThe Center Manager reports to the Associate Director Operations (ADO). · This position is located on site at our center in North Miami, FL · **The Role** · + You will have overall authority for center operations production goals, monitor net yields, and implement improvement p ...
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Bilingual Call Center Manager
4 days ago
USA Windows and Doors Pembroke Pines, United StatesJob Description · Job DescriptionCompany: Established Home Improvement Company focused on energy-efficient Impact Windows and Doors. · Position: · Home Improvement Inside Bilingual English Spanish Sales Representative · Required Skills: · •Strong Effective sales skills · Experien ...
Call Center Manager - Hollywood, United States - Abacus Service Corporation
Description
Job Title Call Center Manager Client Company/Dept. Name Memorial Healthcare System Address 3501 Johnson St, City Name Hollywood State Name FL-Florida Zip Code If others (Address) Bill Rate Min: $ Max: $ Pay Rate Min: $ Max: $ Mark up % (if any) Duration of the project Project Start Date Project End Date 3 years No. of Openings 1 No. of Maximum Submissions 1 Job Description The Call Center Manager will serve as a member of the operational management team, will participate in the set-up of the organization's.Oversees the daily operations of the Call Center and escalates concerns to General Manager appropriately.
Maintains knowledge base for the IT systems, operational procedures and any specific additional customer requirements.
Conducts Quality Assurance activities (e.g., call monitoring, database review, coaching) which focuses on the continuous improvement of the quality, consistency, compliance, and accuracy of verbal and written communications.
Utilizes tools to monitor qualitative is providing excellent customer service.Evaluates adherence to policies/procedures and institutes corrective action when needed; includes reviewing adverse events and product quality complaints to ensure compliance with Corporate SOPs.
Assists s with challenging times when peak volumes are achieved or personnel are absent.Contributes to the product knowledge development and training of employees within the team.
Compile, analyze, and provide call center operations reports on a regular basis. Monitors patient intake process and proactively communicates trends to stakeholders and strategically uses trends to guide and modify operations.
Monitors call volume and related activities on a daily basis; provides management with periodic reports to facilitate staffing/process decisions.
Contributes to establishing the goals and objectives for the group.Responsible for providing superior quality customer support through active listening, asking clarifying questions, demonstrating patience and empathy, while ensuring issue
resolution. Leads by example on effective use of soft phone skills. Demonstrates consistent, superior customer service, even with difficult callers and situations.
Identifies/obtains pertinent data, and accurately processes any reported adverse events (AEs) and product quality complaints (PQCs), in accordance with policy and procedures.
Identifies/obtains pertinent data, and accurately processes any reported adverse events (AEs) and product quality complaints (PQCs), in accordance with policy and procedures.
Conducts business in accordance with company values. Completes all assigned SOPs and training within designated timeframe and adheres to job-specific SOPs and work instructions.Demonstrates the ability to organize and prioritize assigned workload and to employ efficient time management strategies when performing medical information activities.
Ensures new hire training is comprehensive and completed within defined timelines, resulting in an employee's ability to work independently.
Ensures training documents for all direct reports are comprehensive and up to date.Makes decisions regarding personnel, including the hiring of staff, disciplinary actions and performance appraisals.
Proven experience overseeing all tasks described above.
4-6 years of experience managing call center operations required.
People management experience necessary.
Proven track-record in launching and leading new a call center operation in the healthcare space.
Progressive managerial responsibilities with background in operation of Customer Service environment. Skill set info Experience with EPIC and Service Now. Minimum 5+ years of experience Education Certifications (if required) Documentation Required for submission Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work Yes Additional Notes if any