Outbound Operations Manager - Southaven - Abacus Solutions Group

    Abacus Solutions Group
    Abacus Solutions Group Southaven

    6 hours ago

    $65,000 - $115,000 (USD) per year *
    Description

    Abacus Solutions Group is currently recruiting for an Outbound Operations Manager for a brand new warehouse opening in Southaven.

    Job Summary: The Outbound Operations Manager (AM and PM SHIFT)provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction.

    Essential Duties & Responsibilities:

    Leadership & Team Development

    • Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions.
    • Actively contribute to the professional growth of direct reports and lead the Individual

    Performance Management program for the team.

    • Foster a culture of accountability, engagement, empowerment, and high performance.
    • Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required.

    Operational Excellence

    • Lead fulfillment operations to achieve goals in order processing, delivery accuracy, inventory control, cost management, and process optimization.
    • Set and achieve daily, monthly, and annual productivity and quality KPIs.
    • Drive continuous improvement and lean initiatives across all functional areas.
    • Own process layout and value stream performance improvements.

    Quality Assurance & Compliance

    • Oversee quality assurance processes by establishing metrics, applying industry best practices, and enhancing tools to meet quality objectives.
    • Ensure compliance with federal, state, and local regulations and corporate policies.
    • Promote and maintain a strong safety culture across the facility.

    Cross-Functional Collaboration & Strategic Planning

    • Partner with the Senior Manager to influence strategic initiatives and support company goals.
    • Collaborate with internal functional leaders to ensure policy alignment and operational compliance.
    • Manage relationships with seasonal staffing vendors and advise leadership on labor planning.

    Documentation & Process Management

    • Maintain current and accurate SOPs and training programs within the value stream.

    Qualifications:

    • Bachelor's degree in Business, Supply Chain, Operations Management, or related field preferred.
    • Experience with LEAN, Six Sigma, or other process improvement methodologies required.
    • Six Sigma certification preferred.
    • 4+ years of progressive leadership experience in warehouse, fulfillment, or outbound logistics operations.
    • Proven experience managing large teams (100+ associates) across multiple shifts or functions.
    • Demonstrated success in driving productivity improvements through process optimization and continuous improvement strategies.
    • Strong analytical skills with the ability to conduct root cause analysis and develop actionable insights.

    Compensation: $90K - $110K.

    * This salary range is an estimation made by beBee
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